• Event Details Sent to External Integrations

  **This article assumes you have read and enabled the events, please refer this article for more info: ** https://nector.crisp.help/en/article/events Various events on nector Some of the common events fired from nector When customer is created or updated - lead_create and lead_update (View event properties) When coupon is created or uPopular

• How to Manually Reward Coins to Customers ?

  In this article we will be showing, how to manually reward coins to the customer, this can come useful, if in some exceptional case the coins are not automatically rewarded. The steps to manually reward is given below. Go to Customers Page inside the Loyalty Program From the list of customers, click on the customer you want to manually reward the coinsPopular

• How to manage Q&As ?

  This article explains how to manage your Q&As If you have set up your Reviews Programme and would like to manage the Q&As in your store refer to this article: If you need help in setting up your Reviews Program, kindly refer to this article: Review Program If you need help in enabling the Q&A program, kindly refer to this article: [How to enable Q&A](https://help.nector.io/en/article/how-to-enable-qa-on-shopPopular

• Review FAQs

  Featured Review section not appearing There are two possible reasons why this might happen: Reviews program is disabled To enable the Reviews Program, follow the below steps: Go to Reviews Settings under Reviews Program Check if the Status is enabled A minimum of 3 reviews have not been marked as featured To marPopular

• Adding Review Widget To Shopify Store

  This article is useful if you would like to show the reviews of the products to the customers **This article assumes you have read and enabled the review program, please refer this article for more info: ** https://nector.crisp.help/en/article/review-program Visit your shopify admin panel and click on Online Store For non-shopify merchants or shopify merchant who are on themes which does not supportPopular

• How to check if delivery status is getting updated on Shopify

  Follow the below steps to check if the delivery status is getting updated on Shopify properly Go to Shopify dashboard Go to Orders Under Delivery Status check , if the orders that are delivered are getting updated correctly as Delivered, if it's getting updated that means the status is getting upPopular

• How to enable Q&A on Shopify?

  In this article we will show how to enable the Q&A section on your Shopify website. Q&A is a new feature which is being offered alongside reviews where customers can ask questions related to the product, and you can directly answer it from your Nector dashboard. Enabling a Q&A section on your Shopify website improves customer engagement by allowing direct interaction and transparency, which builds trust and addresses potential buyers' concerns. Follow the below steps to add the floating rePopular

• Bulk Update Customer Points

  In this article, we will teach you how to Bulk Update the Coins of Customers. With this now you can credit, debit and reset coins in bulk, quickly and easily therefore saving you time and hassle. To access this feature, go to Customer Data on the left side menu, and then click on Import & Bulk Update page. Here, under the Coins section, you will find the options to Bulk Reward Coins, Bulk Debit Coins and Bulk Reset Coins. ![](httPopular

• How to manually reward coins for an order ?

  Inorder to manually reward coins for an order, first check if the rewarding has happened for that order To check if rewarding has happened, read this article: https://nector.crisp.help/en/article/how-to-check-whether-an-order-is-rewarded-or-not After manually rewarding, this order will be freezed. Any change to the order such as refund or cancellation will not be recorded anSome readers

• Bulk Update Reviews

  In this article, we'll show you how to use Review Quick Actions, our new feature that makes managing bulk tasks easier. With Review Quick Actions, you can effortlessly toggle the visibility, verification, and featured status of your customers in bulk, making these tasks quicker and easier, ultimately saving you time and reducing hassle. To access this feature, go to Reviews page and click on Bulk Actions a dropdown menu will open, hover on **BulSome readers

• How to find product ID of products on Shopify?

  In order to find a Shopify product ID, the easiest way is to check through the admin URL. Kindly follow the steps below to get the product ID: Login to the admin panel of your Shopify Store Click on the Products tab From the list of Products click on the relevant product. In the new page, look at the address bar; the product ID is the series of numbers at the end of the URL: ![](httSome readers

• Webhook Details Sent to Delivery URL

  **This article assumes you have read and enabled the webhooks, please refer this article for more info: ** https://nector.crisp.help/en/article/webhooks Various webhook events on nector Some of the common webhooks fired from nector When customer is created or updated - lead_create and lead_update When coupon is created or updated - coupon_create and coupon_update When ordSome readers

• Customize the Reward For Placing an Order

  Before reading this, make sure you have setup the earning rule for placing an order. If you are unsure about this, refer to this article: https://nector.crisp.help/en/article/loyalty-program-ways-to-earn On your nector dashboard, go to the Earning Rules tab under Loyalty Settings inside Loyalty Program. Scroll to the **OrdSome readers

• Why isn't the customer rewarded yet?

  The customer will not be rewarded if the reward conditions are not satisfied on nector. The conditions will depend on what you have setup on your account. Here are the common conditions due to which rewarding might not happened: The order statuses don't match the conditions setup on your account. If you are skipping reward on certain tag, then if the order has that tag, the reward will not be given. If you have setup delayed rewarding, the reward will be given only after the set duratiFew readers

• How customer can redeem points?

  Customer can redeem his points primarily by using either the rewards widget or the rewards page both the methods are explained in detail below Redeeming through Rewards Widget Inorder to redeem through the rewards widget, follow these steps Click on the widget from the screen Click on Ways to Redeem Click on the offer you would like to redeem the points on ![](https://storage.crispFew readers

• Email Template Variables

  This article elaborates on the email template variables and explains them **This article assumes you have read and enabled the emails, please refer this article for more info: ** https://nector.crisp.help/en/article/emails Various email events on nector Some of the common emails fired from nector When customer is created or updated - lead_create and lead_update When coupon is created or uFew readers

• How to Manage Reviews ?

  This article explains how to manage your reviews. If you have set up your Reviews Programme and would like to manage the reviews in your store refer to this article: If you need help in setting up your Reviews Program, kindly refer to this article: https://nector.crisp.help/en/article/review-program Go to Reviews page and click on Reviews on the side-bar.Few readers

• How to setup Nector on your WooCommerce store?

  Go to the Login page of Nector and click on "Don't have an account? Create now" In the new page, enter your Brand Name, Email, Your Website URL, Country and Currency. After filling the necessary details, tick the checkbox for ToS and click on Request OTP button. ![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/Few readers

• How to check whether an order is rewarded or not ?

  To check if the rewarding has happened for an order, you can do it in the following two ways: If you want to search by a customer as reference, you can follow the below steps Check For A Customer Go to Customers Page inside your Loyalty Program Search for the customer for whose order you want to check if the rewarding has happened Click on thatFew readers

• How to Edit a Redemption Rule/Offer?

  Inorder to edit an already created Redemption rule / Offer, kindly follow the below steps: Go to Redemption Rules under Loyalty Settings inside the Loyalty Program. Click on the offer you would like to edit There are different types of redemption rules: Amount Discount Variable Amount Discount Fixed AmountFew readers

• Adding product/category restrictions to redemption rules

  To add restriction to redemption rules Go to Redemption Rules tab under Loyalty Settings inside the Loyalty Program. Under Redeem Coins click on the rule you want to add the restriction too. Scroll below to the Restrictions settings Minimum Cart Amount Restriction We can add two types of **Minimum cart amFew readers

• Coins are getting redeemed automatically. How is this happening?

  If the coins are getting redeemed automatically, then it means auto-apply is working in the background. The auto apply prompt is meant to be a set and forget way of redemption. Once the customer has enabled auto apply, then anytime he comes to purchase from your online store, a coupon will be applied automatically to the checkout. If a coupon already exists (whether it was manually redeemed or automatically created but wasn't used), then that will be used, or else if the customer has sufficienFew readers

• How to open the widget dynamically?

  If you want the widget to be opened dynamically, Nector presently offers 3 different methods. They are discussed in detail below By calling a function window.showNectorRewards() - We can call this function to show the Nector Rewards widget window.hideNectorRewards() - Similarly we can call this function to hide the Nector Rewards widget These functions can be called from anywhere in theFew readers

• How to Add Delayed Rewarding?

  Delayed Rewarding is a special feature that we offer in which the reward will be given only after the set duration. To enable delayed rewarding, kindly follow the below steps: Go to Earning Rules tab inside the Loyalty Settings in the Loyalty Program Scroll to Order Placed Reward and click on the Edit button ClickFew readers

• How to change the Offer Name & Description ?

  To learn how to create a offer: https://nector.crisp.help/en/article/loyalty-program-defining-ways-to-redeem Nector by default auto generates the name and description based on the rules setup while creating an offer. In-order to change the name of a created offer, kindly follow the below steps Go to [Redemption Rules](https://merchant.nector.io/programs/loyalFew readers

• How to change Redemption Check?

  If Redemption Check is enabled, then only the customer who has generated the coupon code can use it. If it is disabled, then anyone with the coupon code can use it. Redemption check is enabled by default for all the offers on Nector. If you are using a third party checkout solution, then there may be cases where the customer can login with different email/mobile during checkout, and the coupon code may not work. So, in such cases, it is recommended you turn off the redemption check for all tFew readers

• How to Change Expiry of Generated Coupons?

  By default the coupons expire after 15 days Inorder to modify the default expiry of the generated coupons, kindly follow the below steps. Go to Redemption Rules tab inside the Loyalty Settings in the Loyalty Program Select a redemption rule from the given rules On the new page, find the Advanced Settings andFew readers

• How to promote Nector on my website?

  Businesses often wonder how to increase the usage of their loyalty program once implemented. As a business, you want your customers to benefit from your loyalty program and spread the word around. A key reason that users aren’t using your Rewards Program might be that they aren’t aware of your Loyalty Program. Therefore to effectively launch the loyalty program, you should make the customers aware of it. So here are some ways we suggest to boost the usage and visibility of your Rewards Program:Few readers

• How to disable Nector ?

  If you've decided to part ways with our product, we appreciate your time spent with us. This guide will provide you with the steps to disable our product, resulting in smooth removal of Nector from your store. Go to Business Page on your Nector dashboard. OR Alternatively, you can also go from the main dashboard page, click on your user-id at the top right corner and click on Account from the dropdown. ![](https://storage.crisp.chatFew readers

• Analytics

  This article is to give you a brief overview of what the Analytics under the Loyalty Program in Nector dashboard offers. To open that page: Click on Analytics & Reports from the side-bar menu to visit the Analytics page. In the Analytics page, we have different sections, Here we can use the filters for seeing analytics of today, last 7 days, 30 days, 60 days, 90 days or between any custom date for each section by selecting that time framFew readers

• Why is my widget not visible?

  There are a total of four possible reasons why it's not visible. Let's look over them one-by-one Nector is disabled on Shopify Store Go to your shopify store admin page Look for Online Store on the left hand nav-bar and click on it Click on Themes and then on the Customize option On the left-hand panel click on the third option called App Embeds and under the list of apps meFew readers

• What to do when email quota is exhausted?

  If you would like to check how much you have used your email quota, kindly read here below: Go to Emails Page inside Communication Under Your Quota you can see the amount of emails sent out of your total quota for the month Your emails quota is refreshed at the end of every month. What if i have exhausted myFew readers

• Offering Discounts For A Specific Tier

  This article assumes that you have already setup the tier-based rewarding on nector. If you haven't, check this article to setup tier-based rewards: https://nector.crisp.help/en/article/tier-based-rewards On Nector, you can give discounts (via ways to redeem) that are exclusive for a specific tier. First, create a redemption rule which you want to give to a specific tier. Refer this article on how to do tFew readers

• How to generate a discount for a customer from the dashboard?

  In this article, we'll walk you through generating a discount for a customer directly from the Nector dashboard by using their coins. This will be helpful in case a customer reaches out to you asking for a discount using their loyalty points. Follow these steps to create a personalized discount for your customers. Go to Nector dashboard. Click on the Loyalty Program and then from the side-bar select the Customers option. ![](hFew readers

• Troubleshoot FAQs

  How to manually credit or debit points to the customer Visit Customers and search the via email or mobile number. Now click on the customer you want to edit, click on the Edit Balance button to manually credit or debit points. How to import points in bulk Please refer this article - [https://nector.crisp.help/en/article/coin-import](https://nector.cFew readers

• How To Check A Customer's Activity

  On the nector dashboard, you can check a customer's entire activity and history i.e. when and how many coins they were rewarded or they redeemed, the coupons they redeemed, the orders they placed and much more. To check this, follow the below steps: Go the Customers Page inside Loyalty Program. Search for a particular customer(s) using their email, mobile or other supported filters by clicking on the Search All Customers button. SeeFew readers

• Nector & Website Speed — Explained Clearly

  🚀 Understanding Website Speed Impact with Nector Scripts Introduction Some brands may notice Nector scripts appearing in tools like Google PageSpeed Insights or Lighthouse and assume they are slowing down their website. This article clarifies how Nector scripts actually behave, why they appear in performance reports, and how to validate their real impact on your site’s speed. Step 1: How Nector Scripts Load on Your Website Nector scripts are designed to load **asynchroFew readers