Articles on: FAQs and More

How to Manage Reviews ?

This article explains how to manage your reviews.

If you need help in setting up your Reviews Program, kindly refer to this article: https://nector.crisp.help/en/article/review-program

Go to Reviews page in the Reviews Program. Here you can find all the reviews listed along with their details such as name, date, etc.




Click on the particular review you would like to manage



If you would like to update the status of the review, you can refer to this section,

Status Management



On the new page, look for the Status section




Here, you can mark the review as visible in your store by turning on the Visiblity button.

You can mark the review to have a verified tag indicating a verified purchase, by turning on the Verified button.

You can also make the review appear under the featured reviews section by turning on the Featured button



If you would like to update some details regarding the review kindly refer to this section,

Updating Review Details



Scroll below to find the Update Review Details section




Rating


To update the rating, click on the number of stars you would want the rating to be

Title & Description


To update the title or description of the review, click on them respectively and write the new title or new description

Reply to the review


To reply to the review with your own comment use it to write your reply




Finally click on Update button to reflect the changes made in the reviews



If you would like to delete the review kindly refer to this section,

Deleting a Review



Look for the Delete button at the top-right hand corner and click on it




A pop-up window appears, click on Confirm again to delete the review.

In this way you can manage any review posted on your store. Incase of any more queries regarding reviews feel free to contact us at support@nector.io

Related Articles



Review FAQs

Updated on: 28/03/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!