Why is my widget not visible?
There are a total of four possible reasons why it's not visible. Let's look over them one-by-one
Go to your shopify store admin page
Look for Online Store on the left hand nav-bar and click on it
Click on Themes and then on the Customize option
On the left-hand panel click on the third option called App Embeds and under the list of apps mentioned make sure the Nector app is turned on
Go to Business Overview
Under System Status check if the Status button is toggled on
Go to Loyalty Settings under Loyalty Program
Under Status check if the toggle button is toggled on
Go to Rewards Widget under On-Site Displays inside Loyalty Program
Under the option called Visibility make sure to turn the toggle button on
Make sure the Hide Widget on Desktop button is turned false
Make sure the Hide Widget on Mobile button is turned false
If you are having issues with it's position you can learn how to change it by reading the instructions here
Nector is disabled on Shopify Store
Go to your shopify store admin page
Look for Online Store on the left hand nav-bar and click on it
Click on Themes and then on the Customize option
On the left-hand panel click on the third option called App Embeds and under the list of apps mentioned make sure the Nector app is turned on
Nector is disabled on Nector dashboard
Go to Business Overview
Under System Status check if the Status button is toggled on
Loyalty Program is Disabled
Go to Loyalty Settings under Loyalty Program
Under Status check if the toggle button is toggled on
Widget is disabled
Go to Rewards Widget under On-Site Displays inside Loyalty Program
Under the option called Visibility make sure to turn the toggle button on
Make sure the Hide Widget on Desktop button is turned false
Make sure the Hide Widget on Mobile button is turned false
If you are having issues with it's position you can learn how to change it by reading the instructions here
Updated on: 28/03/2024
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