Why is my widget not visible?
There are a total of four possible reasons why it's not visible. Let's look over them one-by-one
Nector is disabled on Shopify Store
- Go to your shopify store admin page
- Look for Online Store on the left hand nav-bar and click on it
- Click on Themes and then on the Customize option
- On the left-hand panel click on the third option called App Embeds and under the list of apps mentioned make sure the Nector app is turned on
Nector is disabled on Nector dashboard
- Go to Business Overview
- Under System Status check if the Status button is toggled on
Loyalty Program is Disabled
- Go to Loyalty Settings under Loyalty Program
- Under Status check if the toggle button is toggled on
Widget is disabled
- Go to Rewards Widget under On-Site Displays inside Loyalty Program
- Under the option called Visibility make sure to turn the toggle button on
- Make sure the Hide Widget on Desktop button is turned false
- Make sure the Hide Widget on Mobile button is turned false
Updated on: 28/03/2024
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