Tier and Membership

• Tier Program - Part 1 (Ways To Earn)

  Tier Program set up - Ways to earn - Part 1 Create VIP tiers that reward your most loyal customers. This guide covers turning on VIP tiers, creating a tier, choosing how customers qualify, setting tier expiry, adding bonus multipliers and listing tier benefits. 1. Open VIP Tiers Go to https://merchant.nector.io/ and click Features in the left menu. Under Advanced Rewards, click the VIP Tiers card. ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-11-0Few readers

• Tier Program - Part 2 (Ways To Redeem)

  Tier Program set up - Ways to Redeem - Part 2 Set how customers in each VIP tier can redeem their points. This guide covers creating a redemption rule, limiting it to a tier, and setting tier rules for the rewards widget, third-party checkouts and Shopify checkouts. 1. Open Redemption Rules Go to https://merchant.nector.io/ and click Programs in the left menu, then Redemption Rules. This page lists every rule that decides how customers can spend their points. ![](https:/Few readers

Expiry

• Automatic Points Expiry

  Expiry Reward Points Automatically expire unused points after a set period and remind customers before their points expire. This guide covers turning on Point Expiry, setting the expiry period and reminder timing, and creating the reminder email. 1. Open Features Go to https://merchant.nector.io/ and click Features in the left menu. Point Expiry removes unused points after a set period, which encourages customers to come back and redeem them. You can also remind customers befoFew readers

Advance Rewards

• Birthday/Anniversary Rewards Program

  Setting up Birthday/Anniversary Program Reward customers with points on their birthday and on their sign-up anniversary. This guide covers turning on the program, setting the reward, choosing when it is sent and what customers see. 1. Open Birthday Rewards Go to https://merchant.nector.io/ and click Features in the left menu. Under Advanced Rewards, click the Birthday Rewards card. ![](https://colony-recorder.s3.us-west-1.amazonaws.com/files/2026-11-02/da5573d4-d3fa-44Few readers

• Merge Loyalty Points for Duplicate Customer Profiles

  Swap Coins Feature for Consolidating Customer Loyalty Points Swap Coins is a Nector feature that automatically consolidates loyalty coins across multiple customer accounts that share the same phone number. This ensures customers can seamlessly redeem all their available coins at checkout, even if they have used different identifiers (email vs. phone) across third-party checkouts and Shopify. Step 1: Ensure Swap Coins Feature Is EnFew readers

Automatic Points Reversal Based On Order Status or Tags

• Revert Spent Points On Order

  Revert Spent Points Automatically give back the points a customer spent on an order when that order is cancelled, refunded or tagged. This guide covers turning on the feature, choosing what triggers the refund, and skipping it for certain tags or sales channels. 1. Open Features Go to https://merchant.nector.io/ and click Features in the left menu. Revert Spent Points gives back the points a customer used on an order if that order is later cancelled or refunded. For example, iFew readers

• Revert Earned Points On Order

  Revert Earned Points Automatically take back the points a customer earned on an order when that order is cancelled, refunded or tagged. This guide covers turning on the feature and choosing which order statuses and tags trigger it. 1. Open Features Go to https://merchant.nector.io/ and click Features in the left menu. Revert Earned Points takes back the points a customer earned on an order if that order is later cancelled or refunded. ![](https://colony-recorder.s3.us-west-1.Few readers