Revert Earned Points

Automatically take back the points a customer earned on an order when that order is cancelled, refunded or tagged. This guide covers turning on the feature and choosing which order statuses and tags trigger it.

1. Open Features

Go to https://merchant.nector.io/ and click Features in the left menu.

Revert Earned Points takes back the points a customer earned on an order if that order is later cancelled or refunded.

2. Go to Order Actions

Under Categories on the left, click Order Actions.

3. Open Revert Earned Points

In the Order Actions section, click the Revert Earned Points card.

4. Turn on Revert Earned Points

Switch the Status toggle on. The Revert Settings section appears.

5. Choose which order statuses take points back

Cancelled and Refunded are selected by default. To change this, click the Revert on these order statuses box and pick the statuses that should remove the points earned on an order:

• Order statuses: Pending, Processing, Completed, Cancelled, Unknown
• Payment statuses: Pending, Paid, Partially Paid, Refunded, Partially Refunded

Most stores keep Cancelled and Refunded.

6. Add order tags (optional)

If your team tags orders in Shopify, for example returned, type the tag in Revert on these order tags and press Enter. Points are taken back when an order has any of these tags.

7. Save your settings

Click Save. From now on, when an order reaches one of the statuses or tags you chose, Nector removes the points the customer earned on it.

Tip: 💡 Tip: This only takes back points customers earned on an order. To give back points a customer spent on an order that was later cancelled or returned, use the Revert Spent Points feature, also under Order Actions.

Updated on: 03/11/2026