Tier Program set up - Ways to earn - Part 1

Create VIP tiers that reward your most loyal customers. This guide covers turning on VIP tiers, creating a tier, choosing how customers qualify, setting tier expiry, adding bonus multipliers and listing tier benefits.

1. Open VIP Tiers

Go to https://merchant.nector.io/ and click Features in the left menu. Under Advanced Rewards, click the VIP Tiers card.

2. Turn on VIP tiers

Under Tier Rewards Status, switch the Status toggle on. It can take a few minutes for the change to show on your store.

3. Add your first tier

In the All VIP Tiers section, click the + icon to open the Add Tier form.

Tip: 💡 Tip: Add tiers from lowest to highest, for example Bronze, then Silver, then Gold. Nector expects tiers in ascending order of their value.

4. Name the tier and choose how customers qualify

Enter a Tier Name (for example, Silver). Then pick a Tier Metric. This decides what moves customers into the tier:

• Available Points: the customer's current points balance
• Lifetime Value (LTV): the total amount the customer has spent
• Total Orders: the number of orders placed
• Total Referrals: the number of friends referred
• Wallet Internal Tags: tags you've added to customers

5. Set the entry value and the order bonus

Enter the value a customer must reach to join this tier. With Lifetime Value, this field is called Minimum Amount To Spend For This Tier.

In Order Reward Bonus, enter a points multiplier. For example, 1.5 means customers in this tier earn 50% more points on their orders. Click Create.

Example: if your average order is ₹1,000, you could set Silver at ₹2,500 LTV with a 1.5× bonus.

6. Open the tier to add more settings

The new tier appears in the All VIP Tiers list with its criteria and bonuses. Click the > arrow on the tier's row to open its settings.

7. Set the tier expiry

Under Tier Expiry, choose how long a customer stays in this tier: No Expiry, or a period such as 3 months, 6 months or 1 year. When the period ends, Nector checks the customer again, and they drop to a lower tier unless they still meet this tier's criteria. Click Save.

Expiry only works with the Lifetime Value, Total Orders and Total Referrals metrics. It doesn't apply to Available Points or Wallet Internal Tags.

8. Add bonus multipliers

Scroll down to boost other rewards for this tier. Each bonus is a multiplier, so 1.3 turns a 100-point reward into 130 points:

• Order Reward Bonus: points for placing orders
• Referral Bonus: points for referring friends
• Birthday Bonus: points on the customer's birthday
• Anniversary Bonus: points on the customer's anniversary

Click Save under each one you change.

9. Reward customers when they move up (optional)

Under Tier Promotion Reward, you can run an extra action when a customer reaches this tier, such as giving one-time bonus points or sending a congratulations email. Search for and attach a trigger you've already created in Nector, then click Save.

This is an advanced option. Contact the Nector team if you need help setting up a trigger.

10. List the tier benefits

Under Tier Benefits, click Add and write each perk of this tier, for example: Earn 50% extra {coin_name} on every order. Customers see these benefits on the rewards widget and the rewards page. You can use the {coin_name} and {currency_symbol} variables. Click Save.

Nector only displays these benefits. Any perk that isn't points, such as free shipping, you'll need to give customers yourself.

11. Create your other tiers

Click Back and repeat these steps for each tier. For example:

• Silver: ₹2,500 LTV with a 1.5× order bonus
• Gold: ₹5,000 LTV with a 1.8× order bonus

All your tiers appear in the All VIP Tiers list.

12. Check the VIP tiers on your store

Open your store and click the Rewards button to open the rewards widget. Then click The VIP program to see your tiers.

13. See what your customers see

The VIP program shows every tier in order, how much a customer needs to spend to reach it, and its benefits. Logged-in customers also see their current tier and how much more they need for the next one. The rewards page shows the same VIP program details.

Next, set up what customers can redeem in each tier in Tier Program Part 2 (Ways To Redeem).

Updated on: 02/11/2026