Revert Spent Points

Automatically give back the points a customer spent on an order when that order is cancelled, refunded or tagged. This guide covers turning on the feature, choosing what triggers the refund, and skipping it for certain tags or sales channels.

1. Open Features

Go to https://merchant.nector.io/ and click Features in the left menu.

Revert Spent Points gives back the points a customer used on an order if that order is later cancelled or refunded. For example, if a customer uses 200 points on an order and then cancels it, the 200 points go back to their wallet.

2. Go to Order Actions

Under Categories on the left, click Order Actions.

3. Open Revert Spent Points

In the Order Actions section, click the Revert Spent Points card.

4. Turn on Revert Spent Points

Switch the Status toggle on. The settings appear. We recommend keeping this feature on so customers don't lose points on orders that are cancelled or refunded.

5. Choose which order statuses give points back

Cancelled and Refunded are selected by default. To change this, click the Revert on these order statuses box and pick the statuses that should return the points a customer spent:

• Order statuses: Pending, Processing, Completed, Cancelled, Unknown
• Payment statuses: Pending, Paid, Partially Paid, Refunded, Partially Refunded

Most stores keep Cancelled and Refunded.

6. Add order tags (optional)

If your team tags orders in Shopify, for example returned, type the tag in Revert on these order tags and press Enter. Spent points are returned when an order has any of these tags.

7. Save the revert settings

Click Save under Revert Settings.

8. Skip the refund for some orders (optional)

Under Skip Revert, type a tag in Skip Revert On Tags and press Enter. Orders with this tag won't get their spent points back, for example exchanges or final-sale orders. Click Save.

The tag must be on the order before the points are returned. If it's added afterwards, the skip won't apply.

9. Skip the refund for some sales channels (optional)

Under Skip Revert By Order Channel, open Skip revert for these order sources and pick the channels where spent points should not be returned, for example a POS such as Shopify POS. Click Save.

Your Revert Spent Points feature is now set up.

Tip: 💡 Tip: This gives back points customers spent on an order. To take back points customers earned on an order that was later cancelled or refunded, use the Revert Earned Points feature, also under Order Actions.

Updated on: 03/11/2026