Expiry Reward Points

Automatically expire unused points after a set period and remind customers before their points expire. This guide covers turning on Point Expiry, setting the expiry period and reminder timing, and creating the reminder email.

1. Open Features

Go to https://merchant.nector.io/ and click Features in the left menu.

Point Expiry removes unused points after a set period, which encourages customers to come back and redeem them. You can also remind customers before their points expire.

2. Go to Expiry Actions

Under Categories on the left, click Expiry Actions.

3. Open Point Expiry

In the Expiry Actions section, click the Point Expiry card.

4. Turn on Point Expiry

Switch the Status toggle on. The Notification Settings and Expiry Settings sections appear.

5. Set the expiry period

Under Expiry Settings, open Expiry Period and choose how long points stay valid when a customer is inactive, from 1 Month of inactivity up to 2 Years of inactivity.

6. Choose when to remind customers

In Reminder Timing, pick when customers get a reminder before their points expire. You can choose more than one:

• A day before the points expire
• A week before the points expire
• A month before the points expire

Click Save.

7. Create the reminder notification

Reminders are only sent once you set up a notification. Under Notification Settings, click Create Notification.

8. Choose how to notify customers

Pick how customers get the reminder:

• Send An Email
• Send Event To An Integration, for example your SMS or WhatsApp tool
• Send A Webhook

This guide uses Send An Email.

9. Set up the email

Nector event is already set to Point expiry reminder. Check the Email subject, for example Hurry! Your points are expiring soon!, and keep Use Predefined Template ticked to use Nector's ready-made email, or untick it to design your own. Click Create.

Your Point Expiry is now set up.

Tip: 💡 Tip: Expiry is counted from when each point was earned, not from the day you turn this feature on. If your store already has older points, some of them may expire as soon as you turn it on, so choose the expiry period carefully.

Updated on: 03/11/2026