Setting Up Reviews Program Part 2 (Managing Existing Reviews)

See and manage all your customers' reviews in one place. This guide covers finding and filtering reviews, adding or updating them in bulk, showing, verifying or featuring a review, editing it, replying, and adding images or videos.

1. Open the Reviews page

Go to https://merchant.nector.io/ and click Customer Data in the left sidebar, then click Reviews. All your customers' reviews are listed here.

2. Show older reviews

The list shows reviews from the Last 24 hours by default. Click Showing Data Of and choose a different period: Last 3 Days, Last 7 Days, Last 30 days, This month, Last Month, All Time or Custom Date.

3. Filter the reviews

Narrow the list with the filters at the top:

• Reference Product Id or Reference Product Slug: show reviews for one product.
• More Filters: filter by Rating, Published Status, Verified Status, Featured Status, Has Images, Has Videos or Customer Name.

Tip: 💡 Tip: Check the last 24 hours of reviews at the start of each day to keep up with what customers are saying.

4. Read the review list

Each row shows:

• Posted On: the date of the review.
• Name: the customer who wrote it.
• Review: the product, the star rating and the review text.
• Verified and Visibility: toggles to add a verified badge and to show or hide the review on your website. You can switch them right from the list.

If the table is too wide for your screen, scroll it sideways to see the last columns.

5. Open a review

Click the > arrow at the end of a review's row. The Product Review page opens.

6. Check the review details

Under Review Overview & Controls you can see:

• Review Rating: the stars the customer gave.
• Review Reward: the points the customer earned, for example 100 NEC.
• Where the review came from, for example Website.
• Who wrote the review, for which product, and the review text.

Comparing ratings with the points given helps you fine-tune your review rewards.

7. Show, verify or feature the review

Use the toggles on the review page:

• Visibility: show or hide the review on your website.
• Verified: show a "verified" badge on the review.
• Featured: show the review in the Featured Reviews section.

8. Edit the review (optional)

Under Update Review Details, you can change the Reviewer Name, Description and Posted At date. Click Save.

Edit a review only to fix typos or formatting. Reviews in the customer's own words build more trust.

9. Reply to the review

In the same section, type your answer in Reply to the review and click Save. Your reply is shown from your brand.

Keep replies short, friendly and on-brand, including for negative reviews.

10. Add images or videos (optional)

Under Images & Videos, click Upload Images or Upload Video. You can attach up to 5 images or a single video to a review, for example to show the product in use.

11. Add a review manually (optional)

Go back to the Reviews page and click the + button at the top right. In Create Review, fill in Reference Product Id, Reference Product Source (for example Shopify), Rating, Customer Name, Email and Review Description, then save.

12. Manage reviews in bulk (optional)

On the Reviews page, click the ⋮ button at the top right for bulk actions:

• Import Reviews or Migrate Reviews: bring in reviews from a file or another app.
• Bulk Update Reviews Visibility, Bulk Update Verified Status or Bulk Update Featured Status: change many reviews at once.
• Export Reviews: download your reviews.
• Generate Reviews

Updated on: 02/11/2026