Reviews Program
Visit the Reviews Settings Page inside the Reviews Program.
As the first step enable the review program by toggling the status button on that page. After enabling you will see the below view.
Scroll to the Settings section of Basic Settings tab and define the automatic review visibility condition. Any review by customers having star rating below the defined rating will not be shown on your store. Click on the Update button to save the condition
There are multiple components to the review program:
Showing and collecting reviews from the website
Defining rewards for giving review (Optional)
Defining conditions to automatically collect reviews after order is placed
For showing and collecting the reviews on your website, the reviews widgets needs to be added to the product pages.
Refer to the below articles on how to add these widgets:
If you are on shopify and your store theme support app blocks, then you can refer to https://nector.crisp.help/en/article/adding-review-widget-to-shopify-store
For non-shopify merchants or shopify merchant who are on themes which does not support app blocks, please contact us via live chat on nector dashboard or at support@nector.io for more info
It takes upto 60 minutes for new reviews and ratings to show on your website
After you have followed the above instructions, you can reward your customer for giving reviews.
Click on the Reward Settings tab in the side nav-bar and under Reward For Review section, define the reward. To define the rewards click on the Add button, and choose a reward as per your business needs.
To define bonus reward to encourage image based review, scroll to Image Review Bonus section and define the reward. To enable the bonus factor, input the value and click on the Update button to save the condition. Images provide a visual context which helps potential customers better assess the product. Visual content also tends to attract more attention than text-only content.
How it works?
For example, If the bonus factor is set to 1.2, customer will get 120 coins instead of 100 coins i.e. it increases the normal reward customer would be receiving by multiplying it with the bonus factor, when they add images. Thus, encouraging them to put image reviews.
Bonus is only applicable for wallet coin rewards, there is no bonus for coupon rewards
To automate the review collection process, you can enable the review collection automation.
In the side nav-bar click on Review Request Settings tab and under Review Request Notification section, add email or event notification for the customer.
Possible notification mediums are:
Email - You can setup an email, which will nudge the customer via email. PS. you can design the email template on nector dashboard.
Event - You can setup events, which will communicate with the connected tools like Klaviyo, Omnisend, Mailchimp etc, who can utilise the event data and convey to the customers.
In this example we will show you how to add an email template,
Click on Add button and then a popup opens select Send an Email, the below image will appear.
Click on Create New Template, to create a new template. You will have to create the first time, from the next time you can select that template.
Scroll to Available Templates section, in this section you can use ready made templates to create a new template. Find the template named Review Request so that you can use it as a starting point and click on it. After that you can make any changes if needed and click on Save button to save the changes.
Then go back to the page and choose your newly created template, and click on Create. The email would be ready as shown below
Now, scroll to the Send Review Request section and define the condition based on which Nector will search for customers who have placed the order and nudge them for sharing their review.
Please enable the toggle, define the condition and click on the Update button to save it.
Understanding the condition:
Check orders from last n days - It is used to check if there is any order within the time specified, ideal value is 30, max is 60
Days to wait after the order status changed - Number of days it will wait after the order was completed or fulfilled
How many nudges to send - Number of times the customer will be asked to review until they do it, ideal value is 2, max is 5
Distance between followup nudges - After how many days the customer should be nudged again, ideal is 10.
To enable or disable the review request feature just toggle the status at the top of the page.
To enable or disable the review program, switch to Basic Settings tab and just toggle the status at the top of the page.
On your website you can add 3 types of review widget:
Star Rating on Product Description Page to show the product rating
Review Widget on Product Description Page to show and accept the reviews
Featured Review on the Home Page
Screenshot of how the customer will see the Star Rating on Product Description Page. Please note the color and font size can be changed, and the font is picked from the website.
Screenshot of how the customer will see the Review Widget on Product Description Page. Please note the color can be changed, and the font is picked from the website.
Screenshot of how the customer will see the Featured Review on the Home Page. Please note the color can be changed, and the font is picked from the website.
Review FAQs
As the first step enable the review program by toggling the status button on that page. After enabling you will see the below view.
Scroll to the Settings section of Basic Settings tab and define the automatic review visibility condition. Any review by customers having star rating below the defined rating will not be shown on your store. Click on the Update button to save the condition
There are multiple components to the review program:
Showing and collecting reviews from the website
Defining rewards for giving review (Optional)
Defining conditions to automatically collect reviews after order is placed
Showing and collecting reviews from the website
For showing and collecting the reviews on your website, the reviews widgets needs to be added to the product pages.
Refer to the below articles on how to add these widgets:
If you are on shopify and your store theme support app blocks, then you can refer to https://nector.crisp.help/en/article/adding-review-widget-to-shopify-store
For non-shopify merchants or shopify merchant who are on themes which does not support app blocks, please contact us via live chat on nector dashboard or at support@nector.io for more info
It takes upto 60 minutes for new reviews and ratings to show on your website
Defining rewards for giving review (Optional)
After you have followed the above instructions, you can reward your customer for giving reviews.
Click on the Reward Settings tab in the side nav-bar and under Reward For Review section, define the reward. To define the rewards click on the Add button, and choose a reward as per your business needs.
To define bonus reward to encourage image based review, scroll to Image Review Bonus section and define the reward. To enable the bonus factor, input the value and click on the Update button to save the condition. Images provide a visual context which helps potential customers better assess the product. Visual content also tends to attract more attention than text-only content.
How it works?
For example, If the bonus factor is set to 1.2, customer will get 120 coins instead of 100 coins i.e. it increases the normal reward customer would be receiving by multiplying it with the bonus factor, when they add images. Thus, encouraging them to put image reviews.
Bonus is only applicable for wallet coin rewards, there is no bonus for coupon rewards
Defining conditions to automatically collect reviews after order is placed (Optional)
To automate the review collection process, you can enable the review collection automation.
In the side nav-bar click on Review Request Settings tab and under Review Request Notification section, add email or event notification for the customer.
Possible notification mediums are:
Email - You can setup an email, which will nudge the customer via email. PS. you can design the email template on nector dashboard.
Event - You can setup events, which will communicate with the connected tools like Klaviyo, Omnisend, Mailchimp etc, who can utilise the event data and convey to the customers.
In this example we will show you how to add an email template,
Click on Add button and then a popup opens select Send an Email, the below image will appear.
Click on Create New Template, to create a new template. You will have to create the first time, from the next time you can select that template.
Scroll to Available Templates section, in this section you can use ready made templates to create a new template. Find the template named Review Request so that you can use it as a starting point and click on it. After that you can make any changes if needed and click on Save button to save the changes.
Then go back to the page and choose your newly created template, and click on Create. The email would be ready as shown below
Now, scroll to the Send Review Request section and define the condition based on which Nector will search for customers who have placed the order and nudge them for sharing their review.
Please enable the toggle, define the condition and click on the Update button to save it.
Understanding the condition:
Check orders from last n days - It is used to check if there is any order within the time specified, ideal value is 30, max is 60
Days to wait after the order status changed - Number of days it will wait after the order was completed or fulfilled
How many nudges to send - Number of times the customer will be asked to review until they do it, ideal value is 2, max is 5
Distance between followup nudges - After how many days the customer should be nudged again, ideal is 10.
To enable or disable the review request feature just toggle the status at the top of the page.
To enable or disable the review program, switch to Basic Settings tab and just toggle the status at the top of the page.
On your website you can add 3 types of review widget:
Star Rating on Product Description Page to show the product rating
Review Widget on Product Description Page to show and accept the reviews
Featured Review on the Home Page
Screenshot of how the customer will see the Star Rating on Product Description Page. Please note the color and font size can be changed, and the font is picked from the website.
Screenshot of how the customer will see the Review Widget on Product Description Page. Please note the color can be changed, and the font is picked from the website.
Screenshot of how the customer will see the Featured Review on the Home Page. Please note the color can be changed, and the font is picked from the website.
Related Articles
Review FAQs
Updated on: 01/04/2024
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