Set up the communications of your store
Nector facilitates customer engagement through Emails and Events. Emails provide personalized communication, covering a range from sign-up greetings to review requests, ensuring effective information dissemination about the loyalty program. Events enable integrations with other Shopify communication apps, allowing data sharing for various marketing purposes.
To set up your emails programme,
Visit the Emails Page on your nector dashboard and inside Status enable the program.
Scroll to the Email Sender Settings
In this section you can set the Sender Name and Reply-To Email Address.
When the email is sent via Nector, and the Email Client is Nector Managed then the Sender Email Address will be nector managed.
If the customer click on reply button in their email client ex. gmail, outlook etc. then the response will be received by Reply-To Email Address
If you want to send email from your own domain, read this article
To save the changes click on Save button
Click on Send Emails tab to set up emails for sending.
You cans set up email communications for different things. Two of our most common email notifications are:
Wallet Coins Rewarded - It notifies the user when they earn some coins.
Coupon is Created - It notifies the user when they redeem/generate a coupon with their coins
Click on the "+" button to create a new email, a popup will open
Understanding the condition:
Nector Event: Select the event for which the email should be sent
Email Subject: Write the subject for the email, that you would like to send.
Use Predefined Template: This option by defaults chooses the predefined template. You can uncheck the option to create your own template.
If you uncheck the option then a button to Design New Template comes and click on it. The below page will open, you can change colour, upload images or add the text, even add variables to make the email more personalised. Once you have made the change, click on Save button to save the changes.
To know more in details on Emails, refer to this article: https://help.nector.io/en/article/emails
You can use Nector to trigger actions in third-party apps integrated with your store. For instance, to boost sales, you can set up a trigger on Fridays to send a promotional email about weekend events, like offering bonus coins on purchases and reviews, through your preferred app. To see the list of supported communication apps in Nector, check out Supported Nector Integrations.
To know more in details on Events, refer to this article: https://help.nector.io/en/article/event-details-sent-to-external-integrations
Emails
Email Settings
To set up your emails programme,
Visit the Emails Page on your nector dashboard and inside Status enable the program.
Scroll to the Email Sender Settings
In this section you can set the Sender Name and Reply-To Email Address.
When the email is sent via Nector, and the Email Client is Nector Managed then the Sender Email Address will be nector managed.
If the customer click on reply button in their email client ex. gmail, outlook etc. then the response will be received by Reply-To Email Address
If you want to send email from your own domain, read this article
To save the changes click on Save button
Sending Emails
Click on Send Emails tab to set up emails for sending.
You cans set up email communications for different things. Two of our most common email notifications are:
Wallet Coins Rewarded - It notifies the user when they earn some coins.
Coupon is Created - It notifies the user when they redeem/generate a coupon with their coins
Click on the "+" button to create a new email, a popup will open
Understanding the condition:
Nector Event: Select the event for which the email should be sent
Email Subject: Write the subject for the email, that you would like to send.
Use Predefined Template: This option by defaults chooses the predefined template. You can uncheck the option to create your own template.
If you uncheck the option then a button to Design New Template comes and click on it. The below page will open, you can change colour, upload images or add the text, even add variables to make the email more personalised. Once you have made the change, click on Save button to save the changes.
To know more in details on Emails, refer to this article: https://help.nector.io/en/article/emails
Events
You can use Nector to trigger actions in third-party apps integrated with your store. For instance, to boost sales, you can set up a trigger on Fridays to send a promotional email about weekend events, like offering bonus coins on purchases and reviews, through your preferred app. To see the list of supported communication apps in Nector, check out Supported Nector Integrations.
To know more in details on Events, refer to this article: https://help.nector.io/en/article/event-details-sent-to-external-integrations
Updated on: 02/07/2024
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