Articles on: Communications

Emails

Emails can be used to engage with users by sending them out when various events occur.

In this article we will be showing how to manage the emails

For a list of email types and the variables associated with each of them, please refer this article for more info: https://nector.crisp.help/en/article/email-template-variables

Visit the Emails Page on your nector dashboard

As the first step enable the emails by toggling the status button under General Settings on that page. After enabling you will see the below view.




You can send only a limited numbers of emails per month to you customers. Once your quota for the month has been exhausted you can buy one time email credits, please contact us via live chat on nector dashboard or at support@nector.io for more info. One time email credits are valid for lifetime and do not reset on monthly basis


Email sender settings



In this section you can set the Sender Name and Reply-To Email Address.

When the email is sent via Nector, and the Email Client is Nector Managed then the Sender Email Address will be nector managed.




If the customer click on reply button in their email client ex. gmail, outlook etc. then the response will be received by Reply-To Email Address

To save the changes click on Update button

Setup sending client (Optional)


By default Nector Managed email client is used for sending emails to your customer, however we do allow few external client to be connected to Nector. We support below clients in addition to nector managed client

Sendgrid
Amazon SES,
Mandrill,
Mailgun,
Sparkpost

If you use any of the above clients you can connect them with nector. There are various advantages of using above email providers.
When you connect them, you can specify the Sender Email Address and even the delivery of email will happen via your domain and thereby email spam rate will decrease by a lot.

To change the sending email client, select your preferred sender from the dropdown menu in Email Service to Use




Then you can input the Sender Email Address and API Key. Now click on Save to save the settings.




Setup static custom properties (Optional)


Now, scroll to Custom Properties section. Here you can define upto 20 key-value static properties, these static properties will be passed into the email template which can be used




The Property Name represents the key and Property Value represents the value of the key. You can add more static properties by clicking on the Add Item button. To save the changes click on Update button.

You can access the value of key in the email template using the the below syntax

{key_name}




Sending Emails

Updated on: 10/05/2024

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