Question 1

Event Details Sent to External Integrations

Accepted Answer

||| **This article assumes you have read and enabled the events, please refer this article for more info: ** https://nector.crisp.help/en/article/events

Various events on nector

Some of the common events fired from nector

When customer is created or updated - leadcreate and leadupdate (View event properties)
When coupon is created or updated - couponcreate and couponupdate (View event properties)
When order is created or updated - ordercreate and orderupdate (View event properties)
When wallet transaction is created or updated - walletrewardcreate and wallettrasactionupdate (View event properties)
When review is created or updated - reviewcreate and reviewupdate (View event properties)
When a customer's VIP tier changes - viptier_create (View event properties)

A few other events fired from nector

When review request is being sent after the order is fulfilled - **revie

Question 2

Support Channels

Accepted Answer

|| Please do not contact us via any other medium but mentioned in this article. We are not available at anywhere except for the support channels mentioned in the article. Support is only available Monday to Friday

You can get support from us via 4 support channels:

Email: By mailing us to support@nector.io, please allow us upto 48 hours to respond
Chat: By using the chat option on the nector dashboard. Please allow us upto 8 hours to respond
Live Chat: By using the chat option on the nector dashboard. Please allow us upto 2 minutes to 8 hours to respond
Google Meet Support Call: By setting a google meet call from the nector dashboard as per availability (available only on growth plans and above)

Check the below screenshot for all the options. We humbly request you to avoid booking unnecessary google meet support calls.

Question 3

Add Referrals Page On Shopify

Accepted Answer

This article shows you how to add a dedicated referrals page to your Shopify store.

| For the referrals page to be shown on your website, make sure Nector is enabled (in the Account Settings page) and the referral program is also active.

Add a Standalone Referrals Page

Follow the below steps to add the referrals page to your Shopify store.

1. Getting the code snippet on nector dashboard

Login to your Nector dashboard.
Go the Referrals Page under On-Site Displays in Referrals Program.
Switch to the Code Snippet tab
Under the Shopify section, copy the code by clicking on the copy button. See below image for reference.

2. Adding the code snippet on shopify

Open your shopify admin dashboard
Go to Themes under Online Store in Sales Channels
Click on Edit Code for the current live theme. See the below image for reference.

Click on the Add a new template button as shown in the below image.

In the

Question 4

Loyalty Program (Ways to Redeem)

Accepted Answer

There are three different ways in which your customers can redeem their coins:

Amount Discount
Percentage Discount
Free Shipping

We will explain them each with three different examples.

Example 1: Creating a fixed ₹100 off discount that can be redeemed for 1000 coins

This is used to give a fixed discount to the customers.To generate, click on Create button, a popup will open, select Amount discount option and under it select the Fixed discount value

There are a couple of fields which you would have to fill, below is a brief description explaining those fields:

Coins required to redeem this offer - Enter the number of coins the customer needs to redeem to get the offer.
Discount - Enter the discount amount value that will be generated by redeeming the defined number of coins
Minimum cart amount - It is optional so if set, generated offers will have minimum cart amount restriction.

In the above example the customer can redeem a 100₹ fixed discount amount coupon by redeeming 1000 coins on a minimum cart amount of 200₹

Example 2: Creating a 10% off fixed discount that can be redeemed for 100 coins

The rules are similar to Fixed Amount Discount explained above, only difference will be the final coupon will get generated in terms of percentage instead of amount. To generate click on Create button, a popup w

Question 5

Reviews Program

Accepted Answer

Customer reviews play a pivotal role in shaping consumer decisions and building trust in online stores. Discover how to enhance your online store's credibility with Nector's Reviews Program. This guide covers setting up automatic review visibility, defining rewards, and automating review requests to maximize customer engagement and conversions. Whether you're new to managing reviews or refining your strategy, follow these steps to leverage customer feedback effectively on your website.

Setup the Reviews Program

With Nector's Reviews Program, you can seamlessly integrate customer feedback on your website. You can setup rules and restrictions based on which the reviews will be visible on your store.

For more details, read here.

Integrate Reviews on your website

Nector provides three types of review widgets: Star Rating, Review Widget on the Product Description Page and Featured Reviews on the Home Page. You can use this to integrate reviews in your website to enhance customer engagement.

For more details, read [here]https://help.nector.io/en/article/integrate-reviews-on-your-website-i5gvj1/?bust=1720515513612).

Featured Reviews

This article will guide you on how to add featured reviews to your home page. To start, you need to mark at least three reviews as featured for this section to appear on your home page.

For more details, read [here](https://help.nector.io/en/ar

Question 6

Loyalty Program (Ways to Earn)

Accepted Answer

The first step in setting up the loyalty program is to define the different ways for your customers to earn the points for doing various activities on your store. This can be things like signing up on your store, placing an order, referring their friends, leaving a review and much more. The rewards for signing up and placing an order are already setup by default. Here, we will look at customizing these and adding some more ways to earn.

Go to Loyalty Program
In the top right, enable the Status button to activate the program.

Now when you initially set up your Loyalty Program, Nector by default has two earning rules predefined. Click on Rules from the side-bar

Signup Reward

This is the reward given to customers when they signup on your store. It essentially serves as a welcome gesture for choosing to be a part of your store. The default reward will depend on the settings chosen by you during the onboarding process of Nector dashboard. Optionally, if you want to change the number of default reward given, click on the Edit button.

You can enter the new number of coins you would like to reward by modifying the value in the **Coins to Re

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