Question 1

Support Channels

Accepted Answer

|| Please do not contact us via any other medium but mentioned in this article. We are not available at anywhere except for the support channels mentioned in the article. Support is only available Monday to Friday

You can get support from us via 4 support channels:

Email: By mailing us to support@nector.io, please allow us upto 48 hours to respond
Chat: By using the chat option on the nector dashboard. Please allow us upto 8 hours to respond
Live Chat: By using the chat option on the nector dashboard. Please allow us upto 2 minutes to 8 hours to respond
Google Meet Support Call: By setting a google meet call from the nector dashboard as per availability (available only on growth plans and above)

Check the below screenshot for all the options. We humbly request you to avoid booking unnecessary google meet support calls.

Question 2

Event Details Sent to External Integrations

Accepted Answer

||| **This article assumes you have read and enabled the events, please refer this article for more info: ** https://nector.crisp.help/en/article/events

Various events on nector

Some of the common events fired from nector

When customer is created or updated - leadcreate and leadupdate (View event properties)
When coupon is created or updated - couponcreate and couponupdate (View event properties)
When order is created or updated - ordercreate and orderupdate (View event properties)
When wallet transaction is created or updated - walletrewardcreate and wallettrasactionupdate (View event properties)
When review is created or updated - reviewcreate and reviewupdate (View event properties)
When a customer's VIP tier changes - viptier_create (View event properties)

A few other events fired from nector

When review request is being sent after the order is fulfilled - **revie

Question 3

Shiprocket (Fastrr) Checkout Integration

Accepted Answer

This integration enables your customers to use their loyalty points directly on the Shiprocket (Fastrr) Checkout to get a discount.

Setting up the Integration

Visit the Integrations Page. Click on Third Party Checkouts in the side-bar. Scroll below to look for Shiprocket (Fastrr) Checkout in that section.

Click on Configure to open up the Shiprocket (Fastrr) Checkout integration page and toggle the status button to On. You will see the below view.

|| Important - On this page, scroll down to the Secret Webhook Id section. You will find the secret webhook id here. Copy it and share it with the Shiprocket (Fastrr) team for them to enable the Nector integration on their end.

All done! Next step is to define the redemption rule that should be used for Shiprocket (Fastrr) Checkout. See the below section on how to do that.

Defining the Redemption Rule

After enabling the integration, you have to define the redemption rule that should be used for Shiprocket (Fastrr) Checkout. This rule will define the conversion of loyalty points to a discount value (i.e. how much the loyalty points are worth in terms of a discount value) (similar to the redemption rules that you define for the nector rewards widget or rewards page).

Question 4

Gokwik Checkout Integration

Accepted Answer

This integration enables your customers to use their loyalty points directly on the Gokwik Checkout to get a discount.

Setting up the Integration

Visit the Integrations Page. Click on Third Party Checkouts in the side-bar. Scroll below to look for Gokwik in that section.

Click on Configure to open up the Gokwik Checkout integration page and toggle the status button to On. You will see the below view.

|| Important - On this page, scroll down to the Secret Webhook Id section. You will find the secret webhook id here. Copy it and share it with the GoKwik team for them to enable the Nector integration on their end.

All done! Next step is to define the redemption rule that should be used for Gokwik Checkout. See the below section on how to do that.

Defining the Redemption Rule

After enabling the integration, you have to define the redemption rule that should be used for Gokwik Checkout. This rule will define the conversion of loyalty points to a discount value (i.e. how much the loyalty points are worth in terms of a discount value) (similar to the redemption rules that you define for the nector rewards widget or rewards page).

| To understand in detail how to setup the redemption rule, refer to the **Defining Ways

Question 5

Razorpay Magic Checkout Integration

Accepted Answer

This integration enables your customers to use their loyalty points directly on the Razorpay Magic Checkout to get a discount.

Setting up the Integration

Visit the Integrations Page. Click on Third Party Checkouts in the side-bar. Scroll below to look for Razorpay Magic Checkout in that section.

Click on Configure to open up the Razorpay Magic Checkout integration page and toggle the status button to On. You will see the below view.

|| Important - On this page, scroll down to the Secret Webhook Id section. You will find the secret webhook id here. Copy it and share it with the Razorpay Magic team for them to enable the Nector integration on their end.

All done! Next step is to define the redemption rule that should be used for Razorpay Magic Checkout. See the below section on how to do that.

Defining the Redemption Rule

After enabling the integration, you have to define the redemption rule that should be used for Razorpay Magic Checkout. This rule will define the conversion of loyalty points to a discount value (i.e. how much the loyalty points are worth in terms of a discount value) (similar to the redemption rules that you define for the nector rewards widget or rewards page).

| To understand in detail how to

Question 6

How to Manually Reward Coins to Customers ?

Accepted Answer

In this article we will be showing, how to manually reward coins to the customer, this can come useful, if in some exceptional case the coins are not automatically rewarded. The steps to manually reward is given below.

Go to Customers Page inside the Loyalty Program

From the list of customers, click on the customer you want to manually reward the coins

|| You can also search for customers with their email/mobile number, and then click on the customer

Look for the Coins subsection and click on the Edit Balance button

Under Title write the reason for rewarding the coins (Optional)
Enter the number of coins you want to reward in Amount

|| Make sure the operation selected is Credit

Click on Update button to reflect the changes

| In this way you can easily reward coins manually whenever required, if you still require any more assistance kindly contact us at support@nector.io

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