Setting Up Automated Review Request Reminders and Notifications

Learn how to set up automated review request reminders in your Nector merchant dashboard, from choosing the trigger and timing to creating the email customers receive.

1. Open the dashboard: Log in to your Nector merchant dashboard at https://merchant.nector.io/

2. Open Features: Click Features in the left menu.

3. Open Reminder Actions: On the Features page, click Reminder Actions in the left-hand menu.

4. Select Review Request Reminder: Under Reminder Actions, click the Review Request Reminder card to open its settings.

5. Choose the trigger status: Under Automation Rules, open the Trigger When Order Status Is dropdown and select the status that should start the reminder. We recommend Order Paid And Completed And Delivered, so customers have received their product before being asked for a review.

6. Set the wait time: In Days To Wait, enter how many days after the trigger status the first reminder should be sent (for example, 20).

7. Set the number of reminders: Enter the Number Of Reminders to send (for example, 2) and the Days Between Follow-Ups (for example, 10), then click Save. With these values, the first reminder goes out on day 20 and the second on day 30. Note: Use the first reminder as a gentle nudge and the second as a final follow-up.

8. Click Create Notification: Under Notification Channel, click Create Notification to set up the message customers will receive.

9. Open the Notifications page: On the Notifications page, click the highlighted icon at the top right to add a new notification.

10. Choose Send an Email: In the pop-up, select Send an Email. Note: You can also choose Send Event to an Integration or Send a Webhook to deliver the notification through another platform.

11. Review the email subject: Nector fills in a subject for the review request automatically. Edit it to suit your brand, or keep Use Predefined Template selected. Note: Adding the product name to the subject line makes the email feel more personal.

12. Click Create: Click Create to save the notification.

13. Turn the reminder on or off: Once created, the reminder is active and starts sending automatically. Use the Status toggle to disable or re-enable it at any time.

14. Open the notification details: To make changes later, click the highlighted icon at the end of the notification row.

15. Edit the email template: Click Edit Email Template to customize the email content and design with the drag-and-drop editor.

16. Once you're done making the changes, just click Save. The rest of the journey is already set up.

Updated on: 03/11/2026