Limechat Integration

In this article we will show you how to set up the Limechat Integration on your Nector dashboard.

Setting up the Integration

Visit the Integrations Page. Click on WhatsApp Marketing in the side-bar. Scroll below to look for Limechat in that section.

Click on Configure to open up the Limechat integration page.

To enable the integration, you need to get the account id, access token from your Limechat dashboard.

Getting the Account Id, Access Token

The Account Id can be found on the LimeChat Dashboard. Refer to the screenshot below.

The API access token is also in the LimeChat dashboard. Follow the below steps:

At the extreme bottom left, click on the profile picture and then click on Profile Settings.

Scroll down to the bottom of this page and copy the Access Token.

Do not generate a new access token. If you already have the access token that was previous generated, use that instead. And the access token should be from an account with all the permissions.

Paste this in the API Key field in Nector dashboard. Under Choose Common property, select Mobile as the mode of communication

Choose Common Property - This refers to the user property of Nector which will be used when sending the event.

Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.

After entering the details, click on the Initialize button to enable the integration. Once it is enabled, you will see the below view.

Sending Events To Limechat

Events can be sent to Limechat when certain things happen on Nector. You can then setup automations on Limechat, which can be triggered when the event occurs on Nector. For example, when a customer is rewarded with wallet coins, an event can be sent to Limechat, which in turn will trigger an automation that sends an email to the customer.

For creating flows in Limechat, kindly contact the Limechat support team.

Add new event

Go to the Limechat Integration Page.

Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.

There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:

Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.

For example,
To send an Wallet Reward Event to Limechat whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.

Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default Limechat will be selected.

So, your Template Settings would look something like this:

Once you have entered all the details, click on the Create button in the popup. The event will be created as below.

Sending Test Event

It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.

Click on the Event you just created

You can send a test event by clicking on Send Test Event.

A popup opens, enter the mobile number where you want to send the test message.

Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.

Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.

For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations

Events

Event details sent to External Integrations

Updated on: 01/07/2024

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