Articles on: Integrations

Interakt Integration

In this article we will show you how to set up the Interakt Integration on your Nector dashboard.


Setting up the Integration


Visit the Integrations Page. Click on WhatsApp Marketing in the side-bar. Scroll below to look for Interakt in that section.




Click on Configure to open up the Interakt integration page.




To enable the integration, you need to get API key from your Interakt dashboard.


Getting your API key


  • Login to your Interakt dashboard.
  • From the left menu, click on Settings icon, and then click on the Settings link. See below image for reference.




  • Click on Developer Setting from the left side menu. See below image for reference



  • Copy the secret key shown here onto nector dashboard.


Paste this in the API Key field in Nector dashboard. Under Choose Common property, select Mobile as the mode of communication


Choose Common Property - This refers to the user property of Nector which will be used when sending the event.


Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.




Sending Whatsapp Messages


Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via Interakt.


The first step is to create create an event in Nector dashboard.


Add new event


Go to the Interakt Integration Page.


Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.


There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:


  • Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
  • Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.


For example,
To send an Wallet Reward Event to Interakt whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.


  • Click on "+" button to create an event.
  • For "Event" option, select Wallet Coins Rewarded
  • For "Send event to" option, by default Interakt will be selected.


Your Template Settings would look like this




Once you have entered all the details, click on the Create button in the popup. The event will be created as below.




Sending Test Event


It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.


Click on the Event you just created


You can send a test event by clicking on Send Test Event.


A popup opens, enter the mobile number where you want to send the test message.




Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.



Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.


For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations





Updated on: 21/05/2024

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