Articles on: FAQs and More

Customize the Reward For Placing an Order

Before reading this, make sure you have setup the earning rule for placing an order. If you are unsure about this, refer to this article: https://nector.crisp.help/en/article/loyalty-program-ways-to-earn

On your nector dashboard, go to the Earning Rules tab under Loyalty Settings inside Loyalty Program. Scroll to the Order Placed Reward section and on the right side, click on the Edit button on the left side as shown in the below image.

You will see a page as shown in the image below. Here, you can customize various aspects of order rewards.

For all the below settings, you can optionally define separate rules for prepaid and COD (manual) orders. You can enable the Use different settings for prepaid payments and manual payments option and you will see the below view.

Change How Many Coins To Reward?

In the first section, you can define how many coins to reward for every rupee or dollar spent on the store.

You can specify when to reward which is basically on what order state should the reward should be given

By default Nector gives us 9 different order states

Order Placed
Order Paid
Order Completed
Order Delivered
Order Paid and Completed
Order Paid and Delivered
Order Completed and Delivered
Order Paid and Completed and Delivered
Order has Tags

If you have selected “Order Has Tags” option, then the reward will be given if the order has any of the mentioned tags, irrespective of the order status

Kindly note, if you are relying on order delivery status to reward the customer, make sure the delivery status is updated from the shopify end.

If you want to give separate reward for online vs COD orders, you can do it this way:

After making the changes, click on the Save button on the right side to save your changes

Set The Maximum Coins To Reward

Scroll to the Coin Reward Restriction section.

Here, you can put a cap on the maximum number of coins that can be rewarded to a customer per order.