Clevertap Integration

In this article we will show you how to set up the Clevertap Integration on your Nector dashboard.

Setting up the Integration

Visit the Integrations Page. Click on Email & WhatsApp Marketing in the side-bar. Scroll below to look for Clevertap in that section.

Click on Configure to open up the Clevertap integration page.

First to enable the integration, you need to get the account id, api key & server prefix from your Clevertap dashboard.

Getting the Account Id, Private API key & Server Prefix

CleverTap uses a header-based authentication model to authenticate requests to the API.

Perform the following steps to get CleverTap Account credentials:

Log into your CleverTap Account and click Settings on the dashboard.

Click Project . Here, the value of Project ID should be substituted at the place of Account Id and the Passcode at the place of Private API Key respectively.

Refer to the below image and based on your region choose your respective Server Prefix

Region	Server Prefix
India	in1.api
Singapore	sg1.api
United States	us1.api
Indonesia	aps3.api
Middle East(UAE)	mec1.api
Europe (default)	api

After entering the details, under Choose Common property, select Email as the mode of communication

Choose Common Property - This refers to the user property of Nector which will be used when sending the event.

Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.

Sending Events To Clevertap

Events can be sent to Clevertap when certain things happen on Nector. You can then setup automations on Clevertap, which can be triggered when the event occurs on Nector. For example, when a customer is rewarded with wallet coins, an event can be sent to Clevertap, which in turn will trigger an automation that sends an email to the customer.

Add new event

Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.

There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:

Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.

For example,
To send an Wallet Reward Event to Clevertap whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.

Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default Clevertap will be selected.

Once you have entered all the details, click on the Create button in the popup. The event will be created as below.

Sending Test Event

In order to make this event available in your Clevertap dashboard, you need to send a test event from Nector as shown below. After this, you can setup the flow on Clevertap using this event as the trigger.

Click on the Event you just created

You can send a test event by clicking on Send Test Event.

A popup opens, enter the email id where you want to send the test email.

Kindly note, the Email id of customer to whom email has to be sent needs to exist in the Customers database of your store.

Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.

For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations

Events

Event details sent to External Integrations

Updated on: 19/06/2024

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