Articles on: Integrations

BiteSpeed Integration

In this article we will show you how to set up the BiteSpeed Integration on your Nector dashboard.

Setting up the Integration



Visit the Integrations Page. Click on WhatsApp Marketing in the side-bar. Scroll below to look for BiteSpeed in that section.




Click on Configure to open up the BiteSpeed integration page.




First to enable the integration, you need to get the Channel ID and User ID from the BiteSpeed team.

Kindly get in touch with the BiteSpeed team, to get your Channel ID and User ID, as it is provided directly by their team.

Now paste it in your Nector dashboard. Under Choose Common property, select Mobile as the mode of communication

Choose Common Property - This refers to the user property of Nector which will be used when sending the event.

Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.




Sending Whatsapp Messages



Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via BiteSpeed.

The first step is to create a whatsapp template in Bitespeed and then create the corresponding event in Nector dashboard.

Creating a Whatsapp Template in BiteSpeed dashboard


Visit your BiteSpeed dashboard. Under Whatsapp, look for the Templates section and click on it.




Click on the Create button to create a new Template. Enter the necessary details, you can also add custom variables by using the {{}} braces.




Click on Save and Submit button.

Remember the template name and use it in the Nector dashboard while creating an event for BiteSpeed integration.

Add New Event


Go to the BiteSpeed Integration Page.

Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.

There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:

Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.

For example,
To send an Wallet Reward Event to BiteSpeed whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.

Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default BiteSpeed will be selected.

Now while creating Events for Whatsapp messages, you will get two additional fields.

Bitespeed Template Name - Here you will have to add a Template Name (which can be obtained from your BiteSpeed dashboard, as created above) for the associated event on this page.

Select the Nector properties to use in your Bitespeed template - You need to mention the variables/properties that you are using in your whatsapp template. As per the example template that we created in the previous section, the following properties need to be selected, in the same order it is used in the template:

amount : this refers to the number of wallet coins rewarded
user_balance : this refers to the total number of wallet coins that the customer has

So, your Template Settings would look something like this:




Once you have entered all the details, click on the Create button in the popup. The event will be created as below.




Sending Test Event


It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.

Click on the Event you just created

You can send a test event by clicking on Send Test Event.

A popup opens, enter the mobile number where you want to send the test message.




Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.


Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.

For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations



Events

Event details sent to External Integrations

Updated on: 21/05/2024

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