Bik Integration
In this article we will show you how to set up the Bik Integration on your Nector dashboard.
Visit the Integrations Page. Under WhatsApp Marketing inside the Integrations page, look for Bik.
Click on Configure to open up the Bik integration page.
First to enable the integration, you need to get app id, the API key and API secret from Bik dashboard
Login to your Bik dashboard.
From the left side menu, click on Settings. Then click on Developer Tools under Api. See below image for reference.
First, copy the App ID by clicking on it, and paste it under the App Id field on the nector dashboard.
Next, copy the Key by clicking on it, and paste it under the API Key field on the nector dashboard.
Next, copy the Secret by clicking on it, and paste it under the API Secret field on the nector dashboard.
Now in the Nector dashboard, under Choose Common property, select Mobile as the mode of communication
Choose Common Property - This refers to the user property of Nector which will be used when sending the event.
Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.
Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via Bik.
The first step is to get the flow id in Bik and then create the corresponding event in Nector dashboard.
Contact the Bik support team from your Bik dashboard to understand how to create the flows you want to, and get the flow id for the same.
Go to the Bik Integration Page.
Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.
There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:
Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.
For example,
To send an Wallet Reward Event to Bik whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.
Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default Bik will be selected.
Now while creating Events for Whatsapp messages, you will get two additional fields.
Bik Flow Id - Here you will have to add a Flow Id (which can be obtained from the Bik support team) for the associated event on this page.
Select the Nector properties to use in your Bik template - You need to mention the variables/properties that you are using in your whatsapp template. As per the example template that we created in the previous section, the following properties need to be selected, in the same order it is used in the template:
user_name : this refers to the name of the customer
amount : this refers to the number of wallet coins rewarded
So, your Template Settings would look something like this:
Once you have entered all the details, click on the Create button in the popup. The event will be created as below.
It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.
Click on the Event you just created
You can send a test event by clicking on Send Test Event.
A popup opens, enter the mobile number where you want to send the test message.
Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.
Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.
For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations
Events
Event details sent to External Integrations
Setting up the Integration
Visit the Integrations Page. Under WhatsApp Marketing inside the Integrations page, look for Bik.
Click on Configure to open up the Bik integration page.
First to enable the integration, you need to get app id, the API key and API secret from Bik dashboard
Getting your app id, API key & API secret
Login to your Bik dashboard.
From the left side menu, click on Settings. Then click on Developer Tools under Api. See below image for reference.
First, copy the App ID by clicking on it, and paste it under the App Id field on the nector dashboard.
Next, copy the Key by clicking on it, and paste it under the API Key field on the nector dashboard.
Next, copy the Secret by clicking on it, and paste it under the API Secret field on the nector dashboard.
Now in the Nector dashboard, under Choose Common property, select Mobile as the mode of communication
Choose Common Property - This refers to the user property of Nector which will be used when sending the event.
Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.
Sending Whatsapp Messages
Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via Bik.
The first step is to get the flow id in Bik and then create the corresponding event in Nector dashboard.
How to get the Flow id from Bik dashboard
Contact the Bik support team from your Bik dashboard to understand how to create the flows you want to, and get the flow id for the same.
Add New Event
Go to the Bik Integration Page.
Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.
There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:
Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.
For example,
To send an Wallet Reward Event to Bik whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.
Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default Bik will be selected.
Now while creating Events for Whatsapp messages, you will get two additional fields.
Bik Flow Id - Here you will have to add a Flow Id (which can be obtained from the Bik support team) for the associated event on this page.
Select the Nector properties to use in your Bik template - You need to mention the variables/properties that you are using in your whatsapp template. As per the example template that we created in the previous section, the following properties need to be selected, in the same order it is used in the template:
user_name : this refers to the name of the customer
amount : this refers to the number of wallet coins rewarded
So, your Template Settings would look something like this:
Once you have entered all the details, click on the Create button in the popup. The event will be created as below.
Sending Test Event
It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.
Click on the Event you just created
You can send a test event by clicking on Send Test Event.
A popup opens, enter the mobile number where you want to send the test message.
Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.
Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.
For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations
Related Articles
Events
Event details sent to External Integrations
Updated on: 17/05/2024
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