Question 1

Support Channels

Accepted Answer

|| Please do not contact us via any other medium but mentioned in this article. We are not available at anywhere except for the support channels mentioned in the article. Support is only available Monday to Friday

You can get support from us via 4 support channels:

Email: By mailing us to support@nector.io, please allow us upto 48 hours to respond
Chat: By using the chat option on the nector dashboard. Please allow us upto 8 hours to respond
Live Chat: By using the chat option on the nector dashboard. Please allow us upto 2 minutes to 8 hours to respond
Google Meet Support Call: By setting a google meet call from the nector dashboard as per availability (available only on growth plans and above)

Check the below screenshot for all the options. We humbly request you to avoid booking unnecessary google meet support calls.

Question 2

Event Details Sent to External Integrations

Accepted Answer

||| **This article assumes you have read and enabled the events, please refer this article for more info: ** https://nector.crisp.help/en/article/events

Various events on nector

Some of the common events fired from nector

When customer is created or updated - leadcreate and leadupdate (View event properties)
When coupon is created or updated - couponcreate and couponupdate (View event properties)
When order is created or updated - ordercreate and orderupdate (View event properties)
When wallet transaction is created or updated - walletrewardcreate and wallettrasactionupdate (View event properties)
When review is created or updated - reviewcreate and reviewupdate (View event properties)
When a customer's VIP tier changes - viptier_create (View event properties)

A few other events fired from nector

When review request is being sent after the order is fulfilled - **revie

Question 3

How to Manually Reward Coins to Customers ?

Accepted Answer

In this article we will be showing, how to manually reward coins to the customer, this can come useful, if in some exceptional case the coins are not automatically rewarded. The steps to manually reward is given below.

Go to Customers Page inside the Loyalty Program

From the list of customers, click on the customer you want to manually reward the coins

|| You can also search for customers with their email/mobile number, and then click on the customer

Look for the Coins subsection and click on the Edit Balance button

Under Title write the reason for rewarding the coins (Optional)
Enter the number of coins you want to reward in Amount

|| Make sure the operation selected is Credit

Click on Update button to reflect the changes

| In this way you can easily reward coins manually whenever required, if you still require any more assistance kindly contact us at support@nector.io

Go to Reviews page and click on Q&As on the side-bar. Here you can find all the Q&As listed along with their details such as name and date posted on. You can also search for any particular Q&A using their product Id, slug. You can also use filters to filter out certain Q&A. You can also disable the visibility of a Q&A by disabling the visibility button.

Click on any specific Q&A to view more details

Under Q&A Overview & Controls, you can view the answer and modify the visibility. You can also look up the product on Nector and in your Shopify website.

Scroll below to the Update Q&A Details section.

Here you

Frequently Read Articles

Browse All Categories