Unused Wallet Point Reminder Setup Guide

Welcome to the Unused Wallet Point Reminder setup guide! 🌟

This feature helps keep your brand prominent by reminding customers about their unused wallet points — encouraging repeat purchases and preventing point expiry frustration.

By following this straightforward setup process, you’ll configure automated reminders that prompt customers to redeem their coins — effortlessly strengthening engagement and loyalty.

Step 1 - Access the Configuration

Ensure customers are reminded to use their rewards before they forget.

How to do it:

• From your Nector Dashboard, navigate to Features → Reminders.

• Find the Unused Wallet Point Reminder feature.

• Click Configure to access its settings.

Step 2 - Enable the Reminder Feature

Turn on the switch to enable the reminder feature.

Once activated, additional configuration options will be available.

Step 3 - View Notification Panel

Step 4 - Review and Set Reminder Timing

Determine how many days after point earning the reminder should be sent.

Days range: Between 1–45 days

Step 5 - Schedule Multiple Reminders

Set up multiple follow-up reminders to enhance customer engagement. For instance, schedule two reminders with a 5-day gap between them.

If the first reminder is sent on Day 1, the next will go out on Day 6.

Step 6 - Define Coin Balance Restrictions

Limit reminders based on a minimum coin balance.

Example: Only trigger reminders for customers holding 300+ coins.

💡 Tip: This ensures that only engaged customers receive reminders, improving open and conversion rates.

Step 7 - Configure Notification Delivery

Define how customers will receive their reminders.

Options include:

• 📧 Email

• 📱 SMS

• ⚙️ Event trigger

• 🔗 Integration (e.g., GoKwik, Klaviyo, WebEngage)

Step 8 - Select and Review Email Notifications

For this example, choose Email as your notification type.

This is ideal for delivering personalized and visually engaging messages.

Step 9 - Design a New Template (Optional)

To create a new design:

• Uncheck the existing template option.

• Click Create New Template.

• Incorporate your brand messaging, visuals, and tone.

Step 10 - Finalize the Template

Step 11 - Activate and Save Configuration

The Unused Wallet Point Reminder is now fully configured and active.

Click Save to finalize all settings.

Maintain Engagement!

Congratulations! 🎉

You’ve successfully configured the Unused Wallet Point Reminder feature in Nector.

Here’s what you’ve accomplished:

✅ Activated automated wallet point reminders

✅ Configured timing, frequency, and filters

✅ Set up personalized notifications to boost re-engagement

With this reminder system, your brand remains relevant, your customers stay active, and your loyalty program flourishes! 💚

Updated on: 16/12/2025