Review Request Reminder: Setup & Automation

Introduction

The Review Collection Reminder feature is designed to automatically prompt customers to leave reviews after purchasing a product. By configuring smart reminders based on order status and timing, you can:

• Gather more authentic product reviews

• Enhance customer engagement

• Obtain valuable feedback to improve your offerings

This guide will help you set up reminder timings and notifications to ensure reviews are requested at the optimal time in the customer journey.

Step 1 - Open the Review Collect Reminder Section

Navigate to the Review Collect Reminder section in your dashboard to start configuring your reminder settings. From the main menu:

• Click Features

• Then go to Reminders

• Locate Review Request Reminder in the list

• Click the Configure button to begin setting up your review reminder options.

Step 2 - Enable the Review Request Reminder Feature

Activate this feature to allow reminders to be sent to customers who have made a purchase. It enables you to:

• Trigger reminders based on order status

• Control timing using a specific timeframe

• Maintain a consistent flow of product reviews over time

Step 3 - Review Reminder & Nudge Settings

Once activated, options become available to:

• Enable review collection notifications

• Configure nudge automation (detailing how often and when reminders are sent

Step 4 - Choose the Trigger Order Status

Decide which order status should trigger the review request reminder.

Step 5 - Recommended Statuses

It is recommended to send review requests only after key order statuses, such as:

• Paid

• Completed

• Delivered

This practice ensures customers have received and experienced the product before being solicited for feedback.

Step 6 - Set the Delay After Status Update

Step 7 - Configure First & Second Reminder Timings

Define:

• The number of days before sending the first review request

• The total number of reminders to be sent

• The interval between reminders, such as a gap of 5 days for the second reminder on the 25th day.

Example scenario:

• Status = Delivered & Completed

• First reminder sent 20 days after status update

• No. of reminders to be sent = 2

• Second reminder sent 5 days later, on Day 25

Once all reminder settings (status, delay, number of reminders, interval) are configured, click Save to finalize the setup.

💡 Tip: Use the first reminder for a gentle nudge and the second as a final follow-up.

Step 8 - Open Create Notification

Navigate to the Create Notification section. Here, you’ll find various notification types available for sending review reminders.

Step 9 - Choose Email Notification

Step 10 - Use the Existing Email Template

You will find a preconfigured email template designed for review collection reminders. This template encourages customers to leave feedback on their recent purchases.

Step 11 - Edit or Create a New Template

You can:

• Modify the existing template to match your brand voice or

• Create a new template from scratch based on your needs

💡 Tip: Personalize your subject line and include product names to enhance open and click-through rates.

You have the option to modify the existing template or create a new one to meet your specific requirements.

Step 12 - Use the Pre-Existing Template

Alternatively, you can proceed with the pre-existing template without making any changes if it already suits your requirements.

Step 13 - Create the Notification

Click Create to finalize the email notification setup for review reminders. The email will now be sent according to the reminder logic you configured earlier.

Step 14 - Confirm Configuration Status

Return to the status or overview section to verify that the Review Request Reminder is fully configured and active.

Your automated review collection flow is now ready to go live. 🎉

Wrap-Up

You’ve successfully configured Review Collection Reminders!

You can now:

✅ Trigger review requests based on order status

✅ Control when and how often reminders are sent

✅ Use branded email notifications to gather feedback

✅ Automate review collection for consistent customer insights

With this setup, you’ll steadily build a robust base of genuine product reviews — enhancing trust, engagement, and conversions. 💚

Updated on: 16/12/2025