Articles on: Setting up Reviews (End-to-end)

Review Request

By encouraging users to share their experiences, businesses can identify areas for improvement and understand customer preferences, hence we have a Review Request feature where you can automatically nudge customers for reviews after the order has been placed. (This is optional)

To automate the review collection process,

Go to Reviews Page

In the side nav-bar click on Review Request Settings tab and under Review Request Notification section, add email or event notification for the customer.

Possible notification mediums are:

Email - You can setup an email, which will nudge the customer via email. PS. you can design the email template on nector dashboard.
Event - You can setup events, which will communicate with the connected tools like Klaviyo, Omnisend, Mailchimp etc, who can utilise the event data and convey to the customers.

In this example we will show you how to add an email template,

Click on Add button and then a popup opens select Send an Email, the below image will appear.

Click on Create New Template, to create a new template. You will have to create the first time, from the next time you can select that template.

Scroll to Available Templates section, in this section you can use ready made templates to create a new template. Find the template named Review Request so that you can use it as a starting point and click on it. After that you can make any changes if needed and click on Save button to save the changes.

Then go back to the page and choose your newly created template, and click on Create. The email would be ready as shown below

Now, scroll to the Send Review Request section and define the condition based on which Nector will search for customers who have placed the order and nudge them for sharing their review.

Please enable the toggle, define the condition and click on the Update button to save it.

Understanding the condition‚Äč:

Check orders from last n days - It is used to check if there is any order within the time specified, ideal value is 30, max is 60
Days to wait after the order status changed - Number of days it will wait after the order was completed or fulfilled
How many nudges to send - Number of times the customer will be asked to review until they do it, ideal value is 2, max is 5
Distance between followup nudges - After how many days the customer should be nudged again, ideal is 10.

To enable or disable the review request feature just toggle the status at the top of the page.

Updated on: 28/03/2024

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