How to manually reward coins for an order ?
Inorder to manually reward coins for an order, first check if the rewarding has happened for that order
To check if rewarding has happened, read this article: https://nector.crisp.help/en/article/how-to-check-whether-an-order-is-rewarded-or-not
After manually rewarding, this order will be freezed. Any change to the order such as refund or cancellation will not be recorded and consequently, dependent features like auto reverting earned coins, etc. will not work.
Go to Orders page in your dashboard
Search for the particular order using the order name or order id and click on it.
Click on Reward Manually in the Reward section
“Reward Manually” button will be disabled if the reward is already processed for the order
Click on Confirm
The order will be automatically rewarded and updated
How to manually reward a customer ?
Why isn't the customer rewarded yet ?
How to check whether an order is rewarded or not ?
To check if rewarding has happened, read this article: https://nector.crisp.help/en/article/how-to-check-whether-an-order-is-rewarded-or-not
After manually rewarding, this order will be freezed. Any change to the order such as refund or cancellation will not be recorded and consequently, dependent features like auto reverting earned coins, etc. will not work.
Go to Orders page in your dashboard
Search for the particular order using the order name or order id and click on it.
Click on Reward Manually in the Reward section
“Reward Manually” button will be disabled if the reward is already processed for the order
Click on Confirm
The order will be automatically rewarded and updated
Related Articles
How to manually reward a customer ?
Why isn't the customer rewarded yet ?
How to check whether an order is rewarded or not ?
Updated on: 21/03/2024