Articles on: Nudges

Coin Expiry

Visit the Coin Expiry You can also find it under Expiry & Reminders in the Loyalty Features Page inside the Loyalty Program.

As first step enable the coin expiry feature by toggling the status button on that page. After enabling you will see the below view.




Scroll to the Settings section and define after how many months/years you want your customer's unused coins to expire.

Possible values are:

2 months
3 months
6 months
1 year
1.5 years
2 years
2.5 years

You can also select when to send the reminder to the customer about the expiry

Possible values are:

1 month before expiry
7 days before expiry
1 day before expiry

Once you have selected when the unused coins should expire, and when to send the reminder to the customer, click on the Update button to save it.




Next, scroll to Coin Expiry Notification section and add email/event/webhook notification for the customer.

Possible notification mediums are:

Email - You can setup an email, which will nudge the customer via email. PS. you can design the email template on nector dashboard.

Event - You can setup event, which will send event to connected tools like Klaviyo, Omnisend, Mailchimp etc, and on connected tool you can use the event data to send communication

Webhook - You can setup webhook, which will send event related data to your system

How the expiry is calculated?
Assume you have set the coin expiry as 2 months. If customer is rewarded 1000 coins, and use only 200 coins at the end of 2 months, then remaining 800 coins will expire.

To enable or disable the coin expiry feature just toggle the status at the top of the page.

Screenshot of how the customer can see brief details about the expiry on the widget or the rewards page.





Updated on: 28/03/2024

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