Support Channels & How to Reach Us

Important: Please contact us only through the official support channels listed below. We are not available on any other platforms. Support is available Monday to Friday only.

Available Support Channels

1. Email Support — support@nector.io

• Best for non-urgent queries, feature requests, or detailed technical issues
• Send us your question with relevant details and screenshots if needed
• Response time: Up to 48 hours

2. Chat Support — Via the chat option in your Nector dashboard

• Submit your query through our dashboard chat for general questions and troubleshooting
• Our team will respond when available
• Response time: Up to 8 hours

3. Live Chat Support — Via the chat option in your Nector dashboard

• Available only for brands on $100+ paid plans
• Get real-time assistance from our support team for urgent issues
• Response time: 2 minutes to 8 hours (based on availability)

4. Google Meet Support Call — Schedule directly from your Nector dashboard

• Available only for Growth plan and above
• Book a video call with our team for complex issues requiring screen sharing or detailed walkthroughs
• Check your dashboard for available time slots
• Response time: Based on calendar availability

How to Access Support

All support options (except email) are available directly in your Nector dashboard. Check the screenshot below to locate them.

Choosing the Right Channel

• Email: Non-urgent queries, billing, feature requests
• Chat: General questions, basic troubleshooting
• Live Chat: Urgent issues needing quick resolution (paid plans $100+ only)
• Google Meet: Complex technical issues, strategic guidance (Growth+ plans only)

Important Note

Please reserve Google Meet calls for issues that truly require screen sharing or in-depth discussion. For most queries, email or chat support provides faster resolution and helps us serve all customers efficiently.

Updated on: 22/12/2025