Revert Earned Coins
Nector's "Revert Earned Coins" feature enhances loyalty program management by automating the deduction of rewarded coins when orders are cancelled or refunded. This capability ensures that customers' loyalty rewards are adjusted accurately based on their transaction outcomes. For instance, if a customer cancels an order for which they were rewarded 200 coins, Nector's system automatically reverts those 200 coins back from the customer balance, maintaining transparency in loyalty program operations.
This article explains how to enable automatic deduction of coins from the customer, if the reward was already disbursed for an order that is cancelled or refunded
Go to your Loyalty Program page, click on Features in the side-bar and then scroll below to the Orders section and you can find the Revert Earned Coins.
As first step enable the revert earned coins feature by toggling the status button on that page. After enabling you will see the below view.
Switch to the Revert Settings section and define the condition for reverting the rewarded coins, which were rewarded to the customer for an order.
Reverting of coins is dependent on two factors:
Order Status On Which To Revert The Coins - Coins can be reverted based on the status of the order. The possible options are: Refunded, Cancelled, Partially Refunded. When the order is marked as refunded on Nector, coins will be reverted (the status on Nector is updated based on underlying platform data (ex. shopify, woo-commerce)).
Order Tags On Which To Revert The Coins - Coins can be reverted using order tags. If the order contains any of the tags entered here, then the coins will be reverted. You can add multiple tags. For example, tags can be anything like: cancelled order, refunded-order, etc.
Once you have added all the conditions, Click on the Save button to save them.
As soon the order is updated on the underlying platform (ex. shopify, woo-commerce) our system will check if rewarding has happened for this order on Nector, if yes, then coins will be reverted only after any of the defined condition matches.
The reverting will happens once only after the rewarding has happened for that order.
To enable or disable the revert earned coins feature just toggle the status in the page.
This article explains how to enable automatic deduction of coins from the customer, if the reward was already disbursed for an order that is cancelled or refunded
Go to your Loyalty Program page, click on Features in the side-bar and then scroll below to the Orders section and you can find the Revert Earned Coins.
As first step enable the revert earned coins feature by toggling the status button on that page. After enabling you will see the below view.
Switch to the Revert Settings section and define the condition for reverting the rewarded coins, which were rewarded to the customer for an order.
Reverting of coins is dependent on two factors:
Order Status On Which To Revert The Coins - Coins can be reverted based on the status of the order. The possible options are: Refunded, Cancelled, Partially Refunded. When the order is marked as refunded on Nector, coins will be reverted (the status on Nector is updated based on underlying platform data (ex. shopify, woo-commerce)).
Order Tags On Which To Revert The Coins - Coins can be reverted using order tags. If the order contains any of the tags entered here, then the coins will be reverted. You can add multiple tags. For example, tags can be anything like: cancelled order, refunded-order, etc.
Once you have added all the conditions, Click on the Save button to save them.
As soon the order is updated on the underlying platform (ex. shopify, woo-commerce) our system will check if rewarding has happened for this order on Nector, if yes, then coins will be reverted only after any of the defined condition matches.
The reverting will happens once only after the rewarding has happened for that order.
To enable or disable the revert earned coins feature just toggle the status in the page.
Updated on: 09/07/2024
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