Import, Update and Generate QnAs In Bulk

Introduction

The Bulk Q&A Management feature helps you efficiently import, update, and generate Q&As for one or multiple products using bulk CSV files or AI generation.

This is especially useful for:

• Migrating Q&As from an existing system

• Updating visibility for many products

• Creating Q&As at scale

• Enhancing product detail pages with valuable customer information

Follow the steps below to manage all Q&A workflows seamlessly.

Step 1 - Access Bulk Update Tools

Navigate to Customer Data → Import and Bulk Update to begin managing Q&As in bulk.

Step 2  Find the Q&A Section

Scroll to the bottom of the page to locate the Q&A management section.

Step 3 - Import Q&A

Click Import Q&A to start uploading Q&As in bulk.

Step 4 - Choose CSV Format

Select Nector only as the format for your bulk CSV file.

Step 5 - Assign Q&As to a Product (Optional)

If uploading Q&As for a specific product, specify the product in the provided field.

Step 6 - Fill the Sample CSV Sheet

Download the sample sheet, then fill in:

• Email or mobile number (one is mandatory)

• Customer name

• Reference (e.g., Shopify)

If needed, enter the Product ID inside the sheet.

Step 7 - Complete Product Fields

For custom websites, specify them accordingly.

Use the Product ID to associate Q&As with the product.

(You can add the product slug too, but Product ID is prioritized.)

Enter:

• The question

• The answer

in their respective columns.

Step 8 - Approval & Date Fields

Indicate Q&A approval status:

• 1 = Approved

• 0 = Not approved

Include the creation date in valid format.

Step 9 - Follow Correct Date Format

Use YYYY-MM-DD format.

Upload your completed file by clicking Upload File, and the system will process it.

Step 10 - Finalize Import

Once upload processing is complete, click Import to finalize.

Step 11 - Receive Confirmation Email

An email confirmation will be sent to the admin email address once import is finished.

Step 12 - Bulk Update Q&A Visibility

To edit existing Q&As, use the Bulk Update Q&A Visibility feature.

Click Bulk Update to proceed.

Step 13 - Apply Visibility Filters

Use filters to make Q&As either visible or invisible as needed.

Step 14 - Example: Visibility for Specific Product

If you want Q&As to be visible only for a certain product, configure visibility settings accordingly.

Step 15 - Select Products & Apply Rules

Choose the product(s), then configure whether to hide or display Q&As.

You can also set visibility rules based on date criteria.

Filter Q&As by:

• Creation date (before/after)

• Product slug

Step 16 - Generate Q&As Using AI

Click Generate Q&As to create Q&As automatically.

Step 17 - Choose a Product for AI Generation

Select the product you want to generate Q&As for and click Generate Q&As.

Step 18 - System Generates Q&As

Nector will auto-generate Q&As based on the product details on file.

Step 19 - Example Generated Q&A

Example:

“Is this coconut bar suitable for sensitive skin?”

You can modify the question or answer before saving.

Step 20 - Create Q&As

Once satisfied, click Create Q&As to publish them.

The generated Q&As will appear on your website.

Step 21 - Verify on Website

Visit your website’s Q&A section to confirm the new entries appear as expected.

Step 22 - End of Tutorial

This concludes the video tutorial.

Wrap-Up

You’ve learned how to:

✅ Import Q&As in bulk

✅ Update Q&A visibility

✅ Generate new Q&As using AI

✅ Associate Q&As with specific products

✅ Verify results on your storefront

Bulk Q&A management ensures rich product information at scale—enhancing customer trust and improving conversion rates. 💚

Updated on: 16/12/2025