Export VIP Tier History Process

Introduction

The Export VIP Tier History feature allows you to track customer tier movements—both upgrades and downgrades—within a selected timeframe. This is especially useful for:

• Monitoring customer loyalty progression

• Evaluating tier program performance

• Understanding customer engagement patterns

You can export up to 90 days of tier transition data at once, making it easy to review trends and analyze customer journeys.

Step 1 - Introduction to the Feature

In this guide, we will explore the Export VIP Tier History feature.

Step 2 - Navigate to Export VIP Tier History

This feature helps you track how many customers have upgraded or downgraded to specific tiers within your selected timeframe (maximum: 90 days).

To access it:

1. Go to Customer Data
2. Click Export Data
3. Select Export VIP Tier History

Step 3 - Select the Date Range

Click Export and choose your desired date range.

Step 4 - Ensure Valid Date Range

Make sure the selected date range does not exceed 90 days.

Once finalized, proceed to choose the tier.

Step 5 - Select a Tier (Optional)

You may select a specific tier for the export.

If left blank, data for all tiers will be included.

Step 6 - Select Upgrade or Downgrade Direction

Specify whether you want to export:

• Only Upgrades,

• Only Downgrades, or

• Leave blank to export all tier transitions.

Step 7 - Leave Direction Blank for Complete Data

If no direction is specified, the export will include all upgrade and downgrade records.

Step 8 - Export for a Specific Customer (Optional)

To export tier history for a single customer:

• Enter their Lead ID

The export will then contain only that customer’s tier movement data.

Step 9 - Export & Receive File

Click Export once all filters are selected.

A download link will be sent to your admin email.

The exported CSV file will include:

• Lead ID

• Email address

• Mobile number

• Tier details

• Upgrade/Downgrade direction

• Date of tier transition

Step 10 - VIP Tier Export Completed

This completes the VIP tier export process.

Step 11 - View Export History

To view previous downloads, go to the History tab under the Import/Export section.

Step 12 - Resend Download Link

Click Send Download Link to resend the file to your admin email.

Wrap-Up

With this feature, you can now:

✅ Track tier upgrades and downgrades over time

✅ Filter transitions by tier, direction, or customer

✅ Export up to 90 days of VIP tier movement

✅ Retrieve past exports easily

This data is invaluable for evaluating the effectiveness of your Loyalty Tier Program and understanding customer growth. 💚

Updated on: 16/12/2025