Exporting Customer Reviews

Introduction

The Export Review feature allows you to download customer reviews in bulk for analysis, migration to another platform, or auditing purposes.

With flexible filters—such as rating, product selection, and customer identifiers—you can export exactly the review data you need.

Follow the steps below to export review data efficiently

Step 1 - Navigate to Export Review

From the dashboard:

1. Click Customers in the left menu
2. Select Export Data
3. Locate and open Export Review

Step 2 - Choose Export Format

Click Export, then select CSV File as your export format.

You may ignore the XML option for now.

Step 3 - Apply Rating Filters

In the CSV export settings, you can filter reviews by rating:

• Export reviews higher than a specific rating

• Export reviews lower than a specific rating

💡 Example: Export only 4-star and 5-star reviews.

Step 4 - Filter by Product

You can choose to export reviews for a specific product.

Step 5 - Enter Product Slug (Optional)

If exporting product-specific data, enter the product slug to refine your results.

Step 6 - Export Reviews for a Specific Customer

Enter a customer Lead ID to export reviews submitted by a particular customer.

💡 Tip: Useful for customer support or fraud review analysis.

Step 7 - Export Approved & Verified Reviews

Check the box to include only:

• Approved reviews

• Verified reviews

Click Export.

Once processing is complete, an email containing the CSV file download link will be sent to your admin email.

Step 8 - Review Customer Info in Export File

In the CSV file, you’ll see:

• Customer email

• Customer mobile number

If these fields are empty, the review may have been:

• AI-generated

• Bulk-imported

• Submitted via third-party integrations

The review channel field will indicate the source.

Step 9 - Understand Review Source Data

Each review includes a source field showing whether it came from:

• Website

• Automation

• Imports

• Shopify

The product ID will also be included.

Step 10 - Product Information & Review Content

The exported file includes:

• Product slug

• Product reference links

• Customer’s review description

• Rating value

Step 11 - Product Information & Review Content

The exported file includes:

• Product slug

• Product reference links

• Customer’s review description

• Rating value

Step 12 - Additional Review Metadata

The file will also include:

• Image links (if images were attached)

• Review creation dates

This data can be used to migrate reviews to another platform or for internal analysis.

You can review past exports under the History section.

Step 13 - Resend Download Link

Click Send Download Link to resend the download email to your admin inbox.

This concludes the review export process.

Wrap-Up

You now know how to:

✅ Export reviews in bulk via CSV

✅ Filter reviews by rating, product, or customer Lead ID

✅ Export only verified or approved reviews

✅ Understand review source, metadata, and attachments

✅ Retrieve past exports easily

The Export Reviews tool makes it simple to analyze customer sentiment, migrate feedback, or perform data audits—all in a clean, structured export. 💚

Updated on: 16/12/2025