Exporting Q&A Data Process

Introduction

The Q&A Export feature lets you download all question-and-answer entries across your account. Whether you're analyzing customer queries, migrating data to another platform, or reviewing product-specific questions, this tool helps you export the right information quickly and accurately.

You can export Q&As based on product, customer, or approval status — all in a clean CSV file sent straight to your admin email.

Step 1 - Navigate to Export Q&A

To begin exporting Q&A data:

1. Click Customers in the left-hand menu
2. Select Export Data
3. Locate and click Export Q&A

Step 2 - Start the Export Process

Click Export.

From here, you can choose to export Q&A data based on a specific product.

Step 3 - Export Without Product Filters

If you do not select any product, the system will download a generic Q&A export file containing all eligible Q&As.

Step 4 - Export Using Product Slug

You can also export Q&A data by entering the product slug, allowing you to download Q&As tied to that product.

Step 5 - Export Q&A for a Specific Customer

To export Q&As asked by an individual customer, enter their Lead ID.

💡 Tip: The Lead ID can be found in the customer profile inside the Nectar dashboard.

Step 6 - Export Approved & Visible Q&As

You may check the box to export only approved Q&As visible on the storefront.

Once your filters are configured, click Export.

An email with the CSV download link will be sent to your admin email address.

Step 7 - Review the Exported File (Customer Information)

The downloaded CSV file includes:

• Customer email

• Customer mobile number

• Customer name

• Product source reference

Step 8 - Review Product & Q&A Details

The file will also contain:

• Reference ID

• Reference Product ID

• Product slug

• Question submitted

• Answer provided

• Brand

• Product redirection URL

This ensures a complete view of the product-related Q&A data.

Step 9 - Approval & Timestamp Details

Each Q&A entry includes:

• Approval status (1 = approved, 0 = not approved)

• Creation date

Step 10 - View Q&A Export History

Go to the History section to review previous Q&A exports.

Here, you can see past export files and timestamps.

Step 11- Resend Download Link

Click Send Download Link to resend the export file to your admin email.

Step 12 - Completion

This concludes the Q&A export process.

Thank you for following along!

Wrap-Up

You now know how to:

✅ Export Q&A data account-wide

✅ Filter exports by product, slug, customer Lead ID, or approval status

✅ Review detailed Q&A information including product references and timestamps

✅ Retrieve past export files anytime

This export tool helps you analyze customer questions, centralize product intelligence, and streamline data migration workflows — all with just a few clicks. 💚

Updated on: 16/12/2025