Email Notification Templates

Customer is Created

• Trigger: Customer is Created
• Category: Generic
• Recommended: Optional
• Subject: Welcome! Here is your reward for signing up on {business_name}
• Body:

Greetings! We're thrilled to have you join us! ✌

We're so excited that you're here! 😃

[Explore Now]

Sent on behalf of {business_name}

Coupon is Created

• Trigger: Coupon is Created
• Category: Generic
• Recommended: Optional
• Subject: You've unlocked {coupon_name}
• Body:

You've earned it! 🤩 Get your reward

Congratulations! You've earned {coupon_name}. Don't forget to use {coupon_value} at checkout before it runs out. Enjoy!

[Use Your Reward]

Sent on behalf of {business_name}

Order is Created

• Trigger: Order is Created
• Category: Generic
• Recommended: Optional
• Subject: Thank you for your purchase from {business_name}!
• Body:

You're the best! Thanks for shopping with us 👏

Here are your order details:

Order number: {order_name}
Date: {order_date}
Amount: {order_amount}
Discount: {order_discount}

[Shop Again]

Sent on behalf of {business_name}

Wallet Point Rewarded

• Trigger: Wallet Point Rewarded
• Category: Loyalty
• Recommended: Recommended
• Subject: You've earned {wallettransaction_amount} {business_coin_name}
• Body:

You've earned 😍

{wallettransaction_amount} {business_coin_name}

You earned {wallettransaction_amount} {business_coin_name} for {wallettransaction_title}.
Redeem them for discounts on your next purchase.

[View Your Coins]

Sent on behalf of {business_name}

Unused Coupon Reminder

• Trigger: Unused Coupon Reminder
• Category: Loyalty
• Recommended: Optional
• Subject: Hurry! Your {coupon_name} is expiring soon
• Body:

Don't miss out on your 🤑 special offer!

Use {coupon_value} at checkout before it expires.

[Use Your Reward]

Sent on behalf of {business_name}

Unused Coin Reminder

• Trigger: Unused Coin Reminder
• Category: Loyalty
• Recommended: Recommended
• Subject: You have {user_balance} {business_coin_name} waiting for redemption
• Body:

Turn your {business_coin_name} 💰 into something special

You have {wallettransaction_closing_balance} {business_coin_name}.

[View Your Coins]

Sent on behalf of {business_name}

Coin Expiry Reminder

• Trigger: Coin Expiry Reminder
• Category: Expiry
• Recommended: Recommended
• Subject: Hurry! Your points are expiring soon!
• Body:

Last chance to use your {business_coin_name} 💰

You have {wallet_expiry_amount} {business_coin_name} expiring soon.

[View Your Coins]

Sent on behalf of {business_name}

Review is Created or Updated

• Trigger: Review is Created or Updated
• Category: Review
• Recommended: Optional
• Subject: Thank you for your valuable review!
• Body:

Thank you for sharing your feedback ✌

Your reward will be coming shortly.

[Shop Again]

Sent on behalf of {business_name}

Customer VIP Tier Changes

• Trigger: Customer VIP Tier Changes
• Category: VIP Tier
• Recommended: Optional
• Subject: You've been upgraded to {viptier_formatted_tier} tier!
• Body:

You've been upgraded to {viptier_formatted_tier} tier 🎉

Enjoy higher rewards and exclusive discounts.

[Visit Website]

Sent on behalf of {business_name}

Review Request After Order Fulfillment

• Trigger: Review Request After Order Fulfillment
• Category: Review
• Recommended: Recommended
• Subject: We'd love to hear about your recent purchase
• Body:

We'd love your feedback 😍

Please take a moment to rate your experience.

[Write a Review]

Sent on behalf of {business_name}

Referral – Incomplete (Notify Friend)

• Trigger: Incomplete Referral Request (Friend)
• Category: Referral
• Recommended: Optional
• Subject: Hurry! Your {coupon_name} is expiring soon
• Body:

A surprise awaits from {referred_by_name}! 🎁

Use {coupon_value} before it expires.

[Use Your Reward]

Sent on behalf of {business_name}

Referral – Notify Friend

• Trigger: Notify Referee About Coupon
• Category: Referral
• Recommended: Optional
• Subject: {referred_by_name} sent you a gift!
• Body:

Surprise from {referred_by_name}! 🎁

You've received {coupon_name}.

[Use Your Reward]

Sent on behalf of {business_name}

Referral Completed (Notify Referrer)

• Trigger: Referral Completed (Notify Referrer)
• Category: Referral
• Recommended: Recommended
• Subject: Thank you for referring {referred_to_name} to {business_name}!
• Body:

Thank you for the referral 🎉

Your reward will be issued after their first purchase.

[Check Your Rewards]

Sent on behalf of {business_name}

Updated on: 22/12/2025