Articles on: Communications (New)

Setting Up Email Communication



Step 1


In the navigation bar, click on "Communication."


In the navigation bar, click on "Communication."



Step 2


In the notifications section, click the plus icon.


In the notifications section, click the plus icon.



Step 3


In the modal, select "Send An Email."


In the modal, select "Send An Email."



Step 4


In the form, click on the dropdown to select an event.


In the form, click on the dropdown to select an event.



Step 5


Choose "Customer Signs Up" from the dropdown menu.


Choose "Customer Signs Up" from the dropdown menu.



Step 6


In the modal, click the "Create" button to finalize the email setup.


In the modal, click the "Create" button to finalize the email setup.



Step 7


In the notifications list, verify the new email subject under "Details."


In the notifications list, verify the new email subject under "Details."



Step 8


On the "Send Email" page, click the "Save" button to update the email subject.


On the "Send Email" page, click the "Save" button to update the email subject.



Step 9


Click "Send Test Email" to preview the email.


Click "Send Test Email" to preview the email.



Step 10


In the popup, select "Email" from the dropdown to search for the customer.


In the popup, select "Email" from the dropdown to search for the customer.



Step 11


In the modal, select "Email" from the dropdown menu under "Search Customer Via."


In the modal, select "Email" from the dropdown menu under "Search Customer Via."



Step 12


Enter the email ID of the customer in the provided input field in the modal.


Enter the email ID of the customer in the provided input field in the modal.



Step 13


Click the "Send Test Email" button in the modal.


Click the "Send Test Email" button in the modal.



Step 14


Close the modal by clicking the "X" button at the top right corner.


Close the modal by clicking the "X" button at the top right corner.



Step 15


Click on "View History of Emails Sent in last 31 days" to view the email history.


Click on "View History of Emails Sent in last 31 days" to view the email history.



Step 16


Click the "Back" button in the navigation bar to return to the previous page.


Click the "Back" button in the navigation bar to return to the previous page.



Step 17


In the notifications section, click on "Edit Email Template" to modify the email content.


In the notifications section, click on "Edit Email Template" to modify the email content.



Step 18


In the template editor, focus on the highlighted email content area to make changes.


In the template editor, focus on the highlighted email content area to make changes.



Step 19


Click the "Back" button in the navigation bar to exit the template editor.


Click the "Back" button in the navigation bar to exit the template editor.



Step 20


In the email restrictions section, select the customer tiers from the dropdown menu.


In the email restrictions section, select the customer tiers from the dropdown menu.



Step 21


In the form, input the tag and press the enter key in the "Customer Has Tags" section.


In the form, input the tag and press the enter key in the "Customer Has Tags" section.



Step 22


In the form, input the tag and press the enter key in the "Customer Has Tags" section.


In the form, input the tag and press the enter key in the "Customer Has Tags" section.



Step 23


In the form, input the tag and press the enter key in the "Customer Has Internal Tags" section.


In the form, input the tag and press the enter key in the "Customer Has Internal Tags" section.



Step 24


In the form, input the tag and press the enter key in the "Customer Has Internal Tags" section.


In the form, input the tag and press the enter key in the "Customer Has Internal Tags" section.



Step 25


Click the "Save" button at the bottom of the form.


Click the "Save" button at the bottom of the form.



Step 26


In the navigation bar, click on "Settings" under "Notifications."


In the navigation bar, click on "Settings" under "Notifications."



Step 27


In the "Communication Settings" page, select "Advanced Email Settings."


In the "Communication Settings" page, select "Advanced Email Settings."



Step 28


In the "Advanced Email Settings" section, click on the dropdown for "Email Service To Use."


In the "Advanced Email Settings" section, click on the dropdown for "Email Service To Use."



Step 29


Select "Nector Managed" from the dropdown menu.


Select "Nector Managed" from the dropdown menu.



Step 30


Confirm "Nector Managed" is selected as the email service.


Confirm "Nector Managed" is selected as the email service.



Step 31


In the "Advanced Email Settings" tab, select "Nector SMTP" from the dropdown menu in the form.


In the "Advanced Email Settings" tab, select "Nector SMTP" from the dropdown menu in the form.



Step 32


In the form, verify that "Nector SMTP" is selected as the email service to use.


In the form, verify that "Nector SMTP" is selected as the email service to use.



Step 33


In the form, change the email service to "Nector Managed" from the dropdown menu.


In the form, change the email service to "Nector Managed" from the dropdown menu.



Step 34


In the form, click on the "Sender Name" field and enter "Nector Dev Store X."


In the form, click on the "Sender Name" field and enter "Nector Dev Store X."



Step 35


In the form, modify the "Sender Name" field by typing "Y."


In the form, modify the "Sender Name" field by typing "Y."



Step 36


Click the "Save" button in the form to save your email sender settings.


Click the "Save" button in the form to save your email sender settings.



Step 37


In the form, click the "+ Add Item" button to add a new custom property.


In the form, click the "+ Add Item" button to add a new custom property.



Step 38


Enter a new property name in the "Property Name" field in the form.


Enter a new property name in the "Property Name" field in the form.



Step 39


Enter a value for the new property in the "Property Value" field in the form.


Enter a value for the new property in the "Property Value" field in the form.



Step 40


Edit the "Property Name" field to update the name of the custom property.


Edit the "Property Name" field to update the name of the custom property.



Step 41


Click the "Save" button in the form to save your changes.


Click the "Save" button in the form to save your changes.



Step 42


Select "Notifications" from the navigation bar to switch to the notifications section.


Select "Notifications" from the navigation bar to switch to the notifications section.



Step 43


Click on "Customer Signs Up" in the notifications list to view details.


Click on "Customer Signs Up" in the notifications list to view details.



Step 44


In the notification details, click "Delete" to remove the email.


In the notification details, click "Delete" to remove the email.



Step 45


In the confirmation popup, click "Confirm" to finalize the deletion.


In the confirmation popup, click "Confirm" to finalize the deletion.




Updated on: 13/07/2025

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