Nector and WebEngage Integration
Integrating Nector with WebEngage
Integrating Nector with WebEngage allows you to send real-time customer events—such as wallet rewards, referrals, reviews, and more—into WebEngage for automated email, SMS, and WhatsApp journeys.
This guide walks you through setting up the integration, configuring your keys, and activating event-based automation that enhances customer engagement.
Step 1 - Open Integrations
Begin by navigating to the Integrations section on the Nector dashboard. From here, click Email Marketing.
Step 2 - Select WebEngage
Click on Configure under WebEngage to start the setup process.
Step 3 - Choose Required Fields
You will now be prompted to choose:
• A common property
• License code
• Private key
• Server prefix
Select Email as the common property.
Step 4 - Find Credentials in WebEngage
Next, go to your WebEngage account and navigate to the Data Platforms section to locate the required keys.
Step 5 - Access Integrations
Inside the Data Platforms section, open the Integration tab.
Step 6 - Open REST API Panel
Click on REST API to view integration settings.
Step 7 - Retrieve Your License Code
Click VIEW to reveal your WebEngage license code. Copy it and paste it into the Nector configuration.
Step 8 - Find API Key
Locate the API key section under REST API.
Step 9 - Copy the API Key
Copy your API key and enter it into the Nector dashboard.
Step 10 - Set Server Prefix & Initialize
Choose the correct server prefix:
• api for global
• api.india for India
Click Initialize.
💡 Tip: Ensure you select the correct region to avoid connection issues.
Step 11 - Confirm Integration Success
A confirmation popup will appear once WebEngage is successfully connected.
Step 12 - Select Events to Send
Choose which customer events you want to sync with WebEngage—such as wallet points rewarded.
Step 13 - Send Event to WebEngage
Click to send the selected event. It will become available as a trigger in WebEngage.
Step 14 - Build Journeys in WebEngage
Go to the Journey section in WebEngage to begin creating automated flows.
Step 15 - View Incoming Events
All events sent from Nector will now appear under your event list in WebEngage.
Step 16 - Select Your Event Trigger
Choose the specific Nector event you want to use as the trigger for your journey.
Step 17 - Verify Event Sync
You’ll now see events like wallet reward creation as valid triggers inside WebEngage.
Step 18 - Save the Journey Trigger
Save your trigger configuration to activate it.
Step 19 - Add Customer Actions
Add follow-up actions such as:
• SMS
• Push notifications
• Segmentation updates
Step 20 - Complete Setup
This concludes your setup on both Nector and WebEngage.
Step 21 - Final Confirmation
Your integration is now live, and event-driven communication is enabled. 🎉
Wrap-Up
Great work! You’ve successfully integrated Nector with WebEngage and enabled real-time, automated customer communication. With this setup, your brand can now: ✅ Trigger messages based on customer actions ✅ Automate loyalty & referral communication ✅ Personalize messaging with WebEngage journeys ✅ Improve engagement across email, SMS, and WhatsApp
Updated on: 16/12/2025
Thank you!