Engati Integration

In this article we will show you how to set up the Engati Integration on your Nector dashboard.


Setting up the Integration


Visit the Integrations Page. Click on WhatsApp Marketing in the side-bar. Scroll below to look for Engati in that section.




Click on Configure to open up the Engati integration page.




First to enable the integration, you need to get a few details from the Engati team.


Kindly get in touch with the Engati team, to get the details, as it is provided directly by their team.


Now paste it in your Nector dashboard. Under Choose Common property, select Mobile as the mode of communication


Choose Common Property - This refers to the user property of Nector which will be used when sending the event.


Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.




Sending Whatsapp Messages


Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via Engati.


The first step is to create a whatsapp template in Engati and then create the corresponding event in Nector dashboard.



Add New Event


Go to the Engati Integration Page.


Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.


There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:


  • Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
  • Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.


For example,
To send an Wallet Reward Event to Engati whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.


  • Click on "+" button to create an event.
  • For "Event" option, select Wallet Coins Rewarded
  • For "Send event to" option, by default Engati will be selected.

    Now while creating Events for Whatsapp messages, you will get two additional fields.


  1. Engati Template Name - Here you will have to add a Template Name (which can be obtained from your Engati dashboard, as created above) for the associated event on this page.


  1. Select the Nector properties to use in your Engati template - You need to mention the variables/properties that you are using in your whatsapp template. As per the example template that we created in the previous section, the following properties need to be selected, in the same order it is used in the template:


  • amount : this refers to the number of wallet coins rewarded
  • user_balance : this refers to the total number of wallet coins that the customer has


So, your Template Settings would look something like this:




Once you have entered all the details, click on the Create button in the popup. The event will be created as below.




Sending Test Event


It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.


Click on the Event you just created


You can send a test event by clicking on Send Test Event.


A popup opens, enter the mobile number where you want to send the test message.




Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.



Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.


For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations




Updated on: 02/08/2024

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