Delightchat Integration

In this article we will show you how to set up the Delightchat Integration on your Nector dashboard.

Setting up the Integration

Visit the Integrations Page. Click on WhatsApp Marketing in the side-bar. Scroll below to look for Delightchat in that section.

Click on Configure to open up the Delightchat integration page.

To enable the integration, you need to get the API key from your Delightchat dashboard.

Getting your API key

Visit your Delightchat dashboard
Create an API based automation. See below on how create an automation.

Refer this article from Delightchat on how to create an automation on Delightchat: https://www.delightchat.io/help-center/custom-use-cases-with-whatsapp-marketing-api

After creating the automation, you will be able to get the API key on the automation page. See below image for reference (see the circled part)

Copy the API key shown on this page and paste it on nector dashboard

Under Choose Common property, select Mobile as the mode of communication

Choose Common Property - This refers to the user property of Nector which will be used when sending the event.

Finally, click on Initialize button to button to enable the integration. Once it is enabled, you will see the below view.

Sending Whatsapp Messages

Whatsapp messages can be sent to customers for various events that occur on Nector. For example: When a customer is rewarded with some wallet coins, you can send a whatsapp message via Delightchat.

The first step is to create a automation id in Delightchat and then create the corresponding event in Nector dashboard.

Creating a Automation Id in Delightchat dashboard

Visit your Delightchat dashboard
Create an API based automation. See below on how create an automation.

Refer this article from Delightchat on how to create an automation on Delightchat: https://www.delightchat.io/help-center/custom-use-cases-with-whatsapp-marketing-api

After creating the automation, you will be able to find the automation id on that page. See below image for reference.

Remember the id and use it in the Nector dashboard while creating an event for Delightchat integration.

Add New Event

Go to the Delightchat Integration Page.

Switch to the Events tab and click on Create An Event. It opens up to the Events page with the Send Events tab. Now you have to select the event on which you want to notify the external integration.

There are many events supported on Nector. If you don't know which to choose, here are the two events that are most relevant and commonly used:

Wallet Coins Rewarded: This event will be sent whenever wallet coins are rewarded on nector.
Coupon Is Created: This event will be sent whenever a customer uses his wallet coins to get a discount/coupon code on nector.

For example,
To send an Wallet Reward Event to Delightchat whenever wallet coins are rewarded to a customer on nector, you would create the event as shown below.

Click on "+" button to create an event.
For "Event" option, select Wallet Coins Rewarded
For "Send event to" option, by default Delightchat will be selected.

Now while creating Events for Whatsapp messages, you will get two additional fields.

Delightchat Automation Id - Here you will have to add a Automation Id (which can be obtained from your Delightchat dashboard, as shown above for the associated event on this page.

Select the Nector properties to use in your Delightchat template in the exact order - You need to mention the variables/properties that you are using in your whatsapp template. Normally the following properties are usually selected, in the same order it is used in the template:

user_name : this refers to the name of the customer
amount : this refers to the number of wallet coins rewarded

So, your Template Settings would look something like this:

Once you have entered all the details, click on the Create button in the popup. The event will be created as below.

Sending Test Event

It is useful to send a test event as in the case of whatsapp, you can check if the whatsapp messages are being sent properly to the customer.

Click on the Event you just created

You can send a test event by clicking on Send Test Event.

A popup opens, enter the mobile number where you want to send the test message.

Kindly note, the Mobile number of customer to whom event has to be sent needs to exist in the Customers database of your store.

Events can also be sent for other things like when a new customer is referred, for coin expiry notification, for review request, and more. To learn how to setup these events, look into those respective articles.

For a list of events and the data associated with each event, please refer this article for more info: https://nector.crisp.help/en/article/event-details-sent-to-external-integrations

Events

Event details sent to External Integrations

Updated on: 21/05/2024

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