> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is my widget not visible?

There are a total of four possible reasons why it's not visible. Let's look over them one-by-one

### Nector is disabled on Shopify Store

* Go to your shopify store admin page

* Look for **Online Store** on the left hand nav-bar and click on it

* Click on **Themes** and then on the **Customize** option


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_iaj9o.png)

* On the left-hand panel click on the third option called **App Embeds** and under the list of apps mentioned make sure the Nector app is turned **on**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/ss_n9o2mm.png)


--- 


### Nector is disabled on Nector dashboard

* Go to [Business Overview](https://merchant.nector.io/business)

* Under **System Status** check if the Status button is toggled **on**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_bnmpce.png)

---

### Loyalty Program is Disabled

* Go to [Loyalty Settings](https://merchant.nector.io/programs/loyalty) under **Loyalty Program**

* Under **Status** check if the toggle button is toggled **on**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1xo59jp.png)

---

### Widget is disabled

* Go to [Rewards Widget](https://merchant.nector.io/on-site-displays/rewards-widget) under **On-Site Displays** inside **Loyalty Program**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_nzt19l.png)

* Under the option called **Visibility** make sure to turn the toggle button **on**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_11t26ro.png)

* Make sure the **Hide Widget on Desktop** button is turned **false**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_okv9u0.png)

* Make sure the **Hide Widget on Mobile** button is turned **false**


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_tl4hg.png)

|| If you are having issues with it's position you can learn how to change it by reading the [instructions here](https://nector.crisp.help/en/article/customizing-the-rewards-widget-6s91lt/?bust=1701681274563)