> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Unused Wallet Points Reminder: Setup & Automation

# **Unused Wallet Point Reminder Setup Guide**

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Welcome to the **Unused Wallet Point Reminder** setup guide! 🌟
This feature helps keep your brand prominent by reminding customers about their unused wallet points — encouraging repeat purchases and preventing point expiry frustration.
By following this straightforward setup process, you’ll configure automated reminders that prompt customers to redeem their coins — effortlessly strengthening engagement and loyalty.

### **Step 1 - Access the Configuration**

Ensure customers are reminded to use their rewards before they forget.
**How to do it:**
• From your **Nector Dashboard**, navigate to **Features → Reminders**.
• Find the **Unused Wallet Point Reminder** feature.
• Click **Configure** to access its settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_gjg0n7.jpg)

### **Step 2 - Enable the Reminder Feature**

Turn on the switch to **enable the reminder feature**.
Once activated, additional configuration options will be available.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_34jr0d.jpg)

### **Step 3 - View Notification Panel**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1nv390f.jpg)

### **Step 4 - Review and Set Reminder Timing**

Determine how many days after point earning the reminder should be sent.
**Days range:** Between 1–45 days

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_xbigy1.jpg)

### **Step 5 - Schedule Multiple Reminders**

Set up multiple follow-up reminders to enhance customer engagement. For instance, schedule **two reminders** with a **5-day gap** between them.
If the first reminder is sent on **Day 1**, the next will go out on **Day 6**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1sixk4w.jpg)

### **Step 6 - Define Coin Balance Restrictions**

Limit reminders based on a **minimum coin balance**.
Example: Only trigger reminders for customers holding **300+ coins**.
💡 *Tip:* This ensures that only engaged customers receive reminders, improving open and conversion rates.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_xkzn84.jpg)

### **Step 7 - Configure Notification Delivery**

Define **how** customers will receive their reminders.
Options include:
• 📧 Email
• 📱 SMS
• ⚙️ Event trigger
• 🔗 Integration (e.g., GoKwik, Klaviyo, WebEngage)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1bavent.jpg)

### **Step 8 - Select and Review Email Notifications**

For this example, choose **Email** as your notification type.
This is ideal for delivering personalized and visually engaging messages.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_13mwsiz.jpg)

### **Step 9 - Design a New Template (Optional)**

To create a new design:
• Uncheck the existing template option.
• Click **Create New Template**.
• Incorporate your brand messaging, visuals, and tone.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_19tt0wq.jpg)

### **Step 10 - Finalize the Template**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_2yln1i.jpg)

### **Step 11 - Activate and Save Configuration**

The **Unused Wallet Point Reminder** is now fully configured and active.
Click **Save** to finalize all settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_mbxtun.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_13lsa23.jpg)


## **Maintain Engagement!**

Congratulations! 🎉
You’ve successfully configured the **Unused Wallet Point Reminder** feature in Nector.
Here’s what you’ve accomplished:
✅ Activated automated wallet point reminders
✅ Configured timing, frequency, and filters
✅ Set up personalized notifications to boost re-engagement
With this reminder system, your brand remains relevant, your customers stay active, and your loyalty program flourishes! 💚