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# Unused Coupon Reminder: Setup & Automation

# Unused Coupon Reminder: Setup & Automation

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## **Introduction**

The **Unused Coupon Reminder** feature helps ensure customers never forget about their active coupons — boosting redemption rates and reducing support queries. With automated reminders sent after a set number of days, this feature gently nudges customers to take action before their coupon expires.
This guide walks you through configuring reminders, setting notification intervals, and selecting how notifications are delivered.

## **Step 1 - Navigate to the Unused Coupon Reminder**

To begin:
• Go to **Features**
• Click **Reminders**
• Select **Unused Coupon Reminder** from the list

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_3j2g5m.jpg)

## **Step 2 - Enable the Feature**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_1ll46q2.jpg)

## **Step 3 - Configure Reminder Settings**

Start with **Reminder Settings**.
Specify how many days after the coupon is created the reminder should be sent.
Example: Set to **10 days**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_16k54am.jpg)

## **Step 4 - Choose the Number of Reminders**

Decide how many reminders should be sent:
• One
• Two
• Or three gentle nudges

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1heqzs8.jpg)

## **Step 5 - Set Reminder Intervals**

Specify the number of days between follow-up reminders.
Example:
• First reminder → Day 10
• Second reminder → Day 15 (5 days later)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1rp8iis.jpg)

## **Step 6 - Switch to Notification Settings**

Now head to **Notification Settings**.
This is where you choose how reminders are delivered to customers.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1bz93bf.jpg)

## **Step 7 - Select Notification Method**

Choose how reminders will be sent:
• 📧 Email
• 📱 SMS
• 🔗 Integration
• 🌐 Web integration (e.g., Klaviyo, WebEngage)
For this example, select **Email**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1edzn93.jpg)

## **Step 8 - View the Default Template**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_13pyeex.jpg)

## **Step 9 - Modify or Create a New Template**

You can:
• Edit the existing template, or
• Select the checkbox to **create a brand-new template**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_1eqbd9i.jpg)

## **Step 10 - Use the Existing Template**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_1vtvssp.jpg)

## **Step 11 - Create Notification**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_qkaf1d.jpg)

## **Wrap-Up**

You’ve successfully configured the **Unused Coupon Reminder** feature!
You can now:
✅ Send automated reminders after a set number of days
✅ Deliver multiple follow-up nudges
✅ Use email, SMS, or integrations for notifications
✅ Improve coupon usage and reduce customer confusion