> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Troubleshoot FAQs

### How to manually credit or debit points to the customer

Visit [Customers](https://merchant.nector.io/customers) and search the via email or mobile number. Now click on the customer you want to edit, click on the **Edit Balance** button to manually credit or debit points.


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1yvtayh.png)

### How to import points in bulk  

Please refer this article - [https://nector.crisp.help/en/article/coin-import](https://nector.crisp.help/en/article/coin-import-tz5qks/?bust=1701150840756)

### How to import reviews in bulk  

Please refer this article - [https://nector.crisp.help/en/article/review-import](https://nector.crisp.help/en/article/review-import-7aczme/?bust=1701150899663)

### How to export data from Nector

Please refer the collection for various kind of exports available on nector - https://nector.crisp.help/en/category/export-import-liiovo/

### How to add nector reviews to my website  

Please refer [https://nector.crisp.help/en/article/review-program](https://nector.crisp.help/en/article/review-program-115oml/?bust=1701150961085) and scroll to section **Showing and collecting reviews from the website**

### How to give points to customers for leaving a review  

Please refer [https://nector.crisp.help/en/article/review-program](https://nector.crisp.help/en/article/review-program-115oml/?bust=1701150961085) and scroll to section **Defining rewards for giving review (Optional)**

### How to update or add new ways to earn on your website  

Please refer [https://nector.crisp.help/en/article/loyalty-program-ways-to-earn](https://nector.crisp.help/en/article/loyalty-program-ways-to-earn-d5asf3/?bust=1701151103698) and scroll to section **Defining Ways to Earn**

### How to update or add new ways to redeem on your website

Please refer [https://nector.crisp.help/en/article/loyalty-program-ways-to-redeem](https://nector.crisp.help/en/article/loyalty-program-ways-to-redeem-vrx289/?bust=1701151136661) and scroll to section **Defining Ways to Redeem**

### How to update a review (hide, unhide, verify, change title, description and rating)

Visit [Reviews](https://merchant.nector.io/reviews) and search the review you wanna update. Now click on the review you want to update, and update as per business needs


![](https://storage.crisp.chat/users/helpdesk/website/d9947dc4cf2ed000/image_1bx5zsz.png)