> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Tier Program - Part 1 (Ways To Earn) # **Tiered/VIP Rewards Configuration** ${frame}[](https://www.youtube.com/embed/c9Y7-I9c5tw) ## **Introduction** Welcome to the **Tiered Rewards Configuration Guide**! 🌟 Tiered rewards offer a VIP-style experience by organizing customers into levels based on activity, loyalty, or purchase history. Each tier provides special benefits and reward multipliers to motivate customers to advance and stay engaged with your brand. This guide will show you how to set up tiers, configure expirations, define advancement criteria, add bonuses, and preview the customer view on the front end. Let’s dive in and start building your VIP program! ### **Step 1 - Access Features** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_ok3r04.jpg) ### **Step 2 - Open the Tier Program** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_1u6q1kv.jpg) ### **Step 3 - Enable & Configure** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_181l6ke.jpg) ### **Step 4 - View Tier Expiry Settings** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_zmzecn.jpg) ### **Step 5 - Set Tier Expiry Duration** Choose the expiry period for your tiers: • **No expiry**, or • **2 to 16 months** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_12sd3bk.jpg) ### **Step 6 - Understand Tier Expiry Logic** If a customer enters Tier X today and the expiry is set to **12 months**, they will automatically drop to the previous tier after one year unless they re-qualify. Proceed to **Tier Setting**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_703f7l.jpg) ### **Step 7 - Configure Tiers** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1r5p0vo.jpg) ### **Step 8 - Create a New Tier** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_19t7mgk.jpg) ### **Step 9 - Choose Tier Criteria** Select criteria such as: • Available points • Earned coins • Lifetime value (LTV) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_98p7n.jpg) ### **Step 10 - Add Additional Criteria** Basing advancement on: • Total orders • Number of referrals • Custom tags ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_skaqqx.jpg) ### **Step 11 - Set Spend Thresholds & Bonus Factor** Example: • Average Order Value = ₹1000 • Set eligibility to ₹1500 LTV • Define the **Bonus Factor**, which multiplies points earned at this tie. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_1ex1mgj.jpg) ### **Step 12 - Understand the Bonus Factor** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_kmsa92.jpg) ### **Step 13 - Configure Additional Bonuses** After creating the tier, click into it to add extra perks such as: • Birthday bonuses • Referral bonuses ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_12vsivu.jpg) ### **Step 14 - Create Customer Tags** Use the Nectar dashboard to create tags based on: • RFM • Order frequency • Custom filters ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_15rq9yn.jpg) ### **Step 15 - Apply Conditional Triggers** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image15_1dgz1r.jpg) ### **Step 16 - Configure Birthday Bonus** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image16_wp1k8e.jpg) ### **Step 17 - Configure Tier Upgrade Rewards** Set up rewards for when customers move from one tier to another (e.g., Tier X → Tier Y). ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image17_164vnnk.jpg) ### **Step 18 - Create a New Tier Trigger** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image18_co6gj9.jpg) ### **Step 19 - Add Trigger Name & Title** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image19_6hfzqp.jpg) ### **Step 20 - Set Tier Benefits and Finalize** In the **Tier Benefit** section, configure what customers will see on the widget and rewards page — e.g., “Earn 20% extra coins at this tier.” ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image20_1s969wv.jpg) ### **Step 21 - Repeat for Additional Tiers** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image21_xa4of9.jpg) ### **Step 22 - View Newly Created Tiers** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image22_uadqna.jpg) ### **Step 23 - Review Tier Criteria** Check LTV requirements and multipliers — e.g., • Silver: ₹2,500 LTV with 1.5× multiplier • Gold: ₹5,000 LTV with 1.8× multiplier ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image23_1c87f77.jpg) ### **Step 24 - Configure Bonus Rules** Set bonus rules such as: • Birthday bonuses • Referral bonuses • Order bonus multipliers ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image24_1qcgfiv.jpg) ### **Step 25 - Preview Configuration** Preview how the configuration will appear to the customer and how they can navigate and understand the rewards. Access the front-end store. For instance, a dummy store with 500 points. Click on the widget to view the bronze level upgrade path. The widget displays the next attainable level and its description. Customers can track their progress and determine the additional effort required to reach the next level. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image25_9u1ruj.jpg) ### **Step 26 - Explore VIP Program Details** The rewards page will show: • Current tier • Tier benefits • VIP program structure ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image27_170prtm.jpg) ### **Step 27 - Completion & Next Steps** This concludes the setup of **earning rules** for tiered rewards. Next, you’ll configure **redemption rules** for these tiers. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image28_14yautq.jpg) ## **Wrap-Up** Great work! 🎉 You’ve successfully configured a full **Tiered Rewards Program** in Nector. You can now: • Create and customize multiple VIP tiers • Set expiry periods and progression criteria • Add birthday, referral, and upgrade bonuses • Apply multipliers to enhance earnings • Preview exactly how your customers experience their tier journey Your personalized tiered program is now ready to boost engagement and loyalty! 💚