> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Support Channels

# Support Channels & How to Reach Us 

**Important:** Please contact us only through the official support channels listed below. We are not available on any other platforms. Support is available **Monday to Friday only**.
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## Available Support Channels

### 1. **Email Support** — support@nector.io

* Best for non-urgent queries, feature requests, or detailed technical issues
* Send us your question with relevant details and screenshots if needed
* **Response time:** Up to 48 hours

### 2. **Chat Support** — Via the chat option in your Nector dashboard

* Submit your query through our dashboard chat for general questions and troubleshooting
* Our team will respond when available
* **Response time:** Up to 8 hours

### 3. **Live Chat Support** — Via the chat option in your Nector dashboard

* **Available only for brands on $100+ paid plans**
* Get real-time assistance from our support team for urgent issues
* **Response time:** 2 minutes to 8 hours (based on availability)

### 4. **Google Meet Support Call** — Schedule directly from your Nector dashboard

* **Available only for Growth plan and above**
* Book a video call with our team for complex issues requiring screen sharing or detailed walkthroughs
* Check your dashboard for available time slots
* **Response time:** Based on calendar availability

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## How to Access Support

All support options (except email) are available directly in your **Nector dashboard**. Check the screenshot below to locate them.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/screenshot-2025-12-18-at-64249_1ilhg3y.png)


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## Choosing the Right Channel

* **Email:** Non-urgent queries, billing, feature requests
* **Chat:** General questions, basic troubleshooting
* **Live Chat:** Urgent issues needing quick resolution *(paid plans $100+ only)*
* **Google Meet:** Complex technical issues, strategic guidance *(Growth+ plans only)*

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## Important Note

Please reserve **Google Meet calls** for issues that truly require screen sharing or in-depth discussion. For most queries, email or chat support provides faster resolution and helps us serve all customers efficiently.