> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Setting Up SMS Notifications

# **Configuring SMS Triggers Using Nector Dashboard**

${frame}[](https://www.youtube.com/embed/tnV2GgEsNXs)


## **Introduction**

SMS notifications are one of the fastest ways to reach your customers. With Nector’s SMS trigger system, you can automatically notify customers about key events—such as wallet point rewards, referrals, reviews, and more.
This guide walks you through setting up an SMS provider, syncing templates, and creating SMS-based triggers that fire automatically based on customer actions.


### **Step 1 - Open SMS Communication Settings**

Go to your **Nector Dashboard** → click **Communication** in the left menu → select **Settings**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1y14njd.jpg)


### **Step 2 - Access SMS Settings**

Inside Settings, click on **SMS Settings** to begin setting up SMS communication.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_9jbo4j.jpg)


### **Step 3 - Choose an SMS Provider**

Nector integrates with **Twilio** and **MTalkz**.
To configure:
• **Data Sender ID**
• **Account ID**
• **Authorization Token**
• **Data Sender ID**
• **Account ID**
• **Authorization Token**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1v97cq0.jpg)


### **Step 4 - Initialize Integration**

After entering the provider credentials, click **Initialize**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1vc3u27.jpg)


### **Step 5 - Confirm Successful Integration**

You’ll receive a **success message** indicating your Twilio (or MTalkz) integration is complete.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1vmd2v7.jpg)


### **Step 6 - Review SMS Settings**

All saved configuration details will now be visible in the SMS settings section.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_ou4j37.jpg)

### **Step 7 - Sync SMS Templates**

Go back to the **SMS Template** section.
Any templates you've created on your SMS platform will now appear after syncing.
💡 *Tip:* Use clear, concise SMS templates—160 characters or fewer perform best.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1fqie8z.jpg)

### **Step 8 - Create an SMS Notification Trigger**

Navigate to **Notification Settings** → click **Send an SMS** to begin creating a notification.
All your synced SMS templates will be listed here.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_vj7d20.jpg)


### **Step 9 - Select a Template & Trigger**

Example: To notify customers about **wallet point rewarded** events, choose a template like **“Hey”** from your list.


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_aiwu17.jpg)


### **Step 10 - Choose a Variable Property**

Each SMS can include dynamic variables.
Select which field you'd like to send inside the SMS (e.g., username, points, coupon value).


![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_134br1q.jpg)


### **Step 11 - Add Dynamic Personalization**

For this example, select **username** to personalize the message sent to the customer.
This completes the SMS template creation.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_1d96826.jpg)


### **Step 12 - Trigger Successfully Created **

Your SMS trigger is now active and configured.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_irpus5.jpg)


### **Step 13 - Automatic SMS Sending**

From now on, every time a **wallet point reward** is issued, this SMS notification will be delivered to the customer.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_1g3bf7j.jpg)


### **Step 14 - Configure Additional Triggers**

You can set up SMS notifications for multiple events using triggers available in the Nector Dashboard, allowing deeper automation and more personalized customer communication.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_1codz42.jpg)


## **Wrap-Up**

You’ve successfully:
✅ Configured SMS providers (Twilio or MTOWS)
✅ Synced your SMS templates
✅ Created SMS triggers for customer events
✅ Enabled automated SMS communication
Your brand can now send instant SMS notifications to boost engagement, improve transparency, and enhance customer experience.