> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Setting Up Reviews Program - Part 2 (Managing Reviews)

# **Managing Customer Reviews**

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## **Introduction**

Welcome to the **Managing Customer Reviews** guide! 🌟
Customer reviews are a direct line to your audience’s thoughts — helping you improve products, understand customer sentiment, and build trust.
In this guide, you’ll learn how to **navigate and manage reviews** in your Nector dashboard. You’ll explore filters, review details, and features that let you verify, feature, or respond to feedback directly.

## **Step 1 - Access the Reviews Section**

This is where all customer reviews are collected and managed.
**How to do it:**
• Log in to your **Nectar Dashboard**.
• From the navigation bar, select **Customer Data → Reviews**.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1f13byr.jpg)

## **Step 2 - View Recent Reviews**

You can focus on recent feedback or analyze older trends. By default, reviews from the **last 24 hours** are displayed. If you wish to view older reviews:
• Adjust the filter to **“All Time”** or **“Anywhere.”**
💡 *Tip:* Start each day by checking the last 24 hours — it keeps you updated on fresh customer sentiment.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_b3e1ps.jpg)

## **Step 3 - Filter Specific Reviews**

Use filters to search for specific reviews by:
• Product ID or Reference
• Product Slug
• Customer Name
• Review Features (e.g., with images or verified seller tags)

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1pety91.jpg)

## **Step 4 - Review Summary Information**

Each review displays:
• Posting date
• Customer name
• Description text
• Rating stars
You can also toggle options to:
• Mark the review as **Verified** or **Unverified**
• Set visibility to **Show** or **Hide** on your site

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_rfczdb.jpg)

## **Step 5 - Open Detailed Review View**

Click on any review to see more details and available actions for that specific feedback.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_ax6oho.jpg)

## **Step 6 - Analyze Review Insights**

**Why it matters:** Detailed review insights help you track engagement and reward performance while ensuring high-quality feedback is recognized.
Inside the detailed view, you’ll find:
• The rating given by the customer
• Any loyalty points awarded
• Review source
• Linked product information
💡 *Tip:* Checking points against ratings can help you fine-tune your reward strategy.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_3xq2pr.jpg)

## **Step 7 - Access Product Details**

Click on the **hyperlink** within the review to view the related product on your website or in the Nector dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_7yjg12.jpg)


## **Step 8 - Explore Product Information**

This section displays product details, including:
• Product Name and Reference
• ID, Slug, and URL
• Status and Product Group
You’ll also find toggles to manage:
• **Visibility**
• **Verification**
• **Featured** status

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_octekm.jpg)

## **Step 9 - Manage Review Display Options**

**Why it matters:** Controlling visibility and featured reviews helps you highlight quality feedback while maintaining transparency.
Decide whether the review should be:
• Hidden on the front end
• Given a **Verified Badge**
• Shown as a **Featured Review**
You can also read the customer’s full review text for additional insights.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_15srwa9.jpg)

## **Step 10 - Edit or Retain the Review**

If necessary, you can **edit or modify** a review. Adjust text formatting, correct typos, or simply keep it unchanged.
💡 *Tip:* Only edit when absolutely necessary — authentic wording boosts credibility.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_1y505lj.jpg)

## **Step 11 - Respond to Reviews**

**Why it matters:** Engaging with customer feedback builds trust and shows responsiveness. Reply directly from the Nectar dashboard to address comments from your brand’s perspective.
💡 *Tip:* Keep replies concise, empathetic, and on-brand — even when addressing negative feedback.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_on6bw0.jpg)

## **Step 12 - Add Media to a Review**

Upload **images or videos** to accompany the review if applicable. This is especially useful for showcasing product use cases or verifying authenticity.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_bk4awc.jpg)

## **Wrap-Up**

You’ve successfully learned how to manage customer reviews using the Nectar dashboard! 🎉
Here’s what you can now do:
✅ View and filter reviews efficiently
✅ Analyze detailed review data
✅ Verify, feature, or hide reviews with one click
✅ Reply directly to customers
✅ Add supporting images or videos
Managing reviews effectively keeps your brand transparent, responsive, and trusted. 💚