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# Setting Up Reviews Program - Part 1

# **Setting Up Customer Review Rewards**

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Welcome to your **Customer Review Rewards Setup Guide**! 🌟
Customer reviews are a cornerstone of trust. With Nector, you can **reward customers for leaving reviews** — motivating them to share authentic feedback while strengthening brand credibility.
This step-by-step guide will help you configure review rewards, set bonus incentives for images or videos, and preview how these appear to customers.
Let’s make every review count! 💬💚

## **Step 1 - Access the Reviews Section**

The Reviews section is where you create and manage all reward configurations related to customer feedback.
**How to do it:  Dashboard → Program → Earning Rules → Reviews**
• From your **Program’s left sidebar**, click on **Earning Rules**.
• Under Earning Rules, select **Reviews** to open the review configuration area.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1pnty4q.jpg)

## **Step 2 - Locate the Review Rules**

Inside the **Earning Rules** screen, you’ll find three main options:
• 🏅 Loyalty
• 🤝 Referral
• 📝 Reviews
Click on **Reviews** to view all your currently configured review rewards.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_1w0aq5q.jpg)

## **Step 3 - Create a New Review Rule**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_7ltsib.jpg)

## **Step 4 - Define the Reward Value**

Choose how many coins or points a customer earns for writing a review.
Example: Offer **100 points** for each review submission.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1nkjqdk.jpg)

## **Step 5 - Confirm the Reward**

Once the rule is created, click on the **Review Reward** to open and customize its settings.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_5swbne.jpg)

## **Step 6 - Customize Review Details**

You’ll now see the **points** awarded for each review (e.g., 100 coins).
Add a **title** and **description** to make the reward clear to customers.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_dg474y.jpg)

## **Step 7 - Display the Reward to Customers**

Enable the checkbox labeled **Visible to Customers**.
This makes the reward appear under the **“Ways to Earn”** section in the loyalty widget.
Your customers will see something like: **“Get 100 Nector Coins”**
Note: There are 2 descriptions:
1st - The title and description shown to the customer in their wallet history.
2nd - This content will be shown in the Ways To Earn section of the widget and the rewards page

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_1f4qr3y.jpg)

## **Step 8 - Preview the Storefront View**

Here’s how it appears on your storefront widget:
• Customers click **Ways to Earn**
• They see **“Write a review and earn 100 points”**
• The reward is displayed alongside other earning actions

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_tgay2l.jpg)

## **Step 9 - Configure Advanced Settings**

In "Advanced Settings," you can customize the reward count. Currently set to one, this allows each customer to submit one review per month. You can adjust the frequency to hourly, daily, monthly, or yearly as needed.
Example: Allow one review reward per customer per month.
💡 *Tip:* Monthly limits help prevent misuse while keeping engagement consistent.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_1xvqsbs.jpg)

## **Step 10 - Save the Settings**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_1e1xt7n.jpg)

## **Step 11 - Enable Auto Approval of Reviews**

In the **Auto Approval** section, you can set conditions for automatic publishing.
For example:
Automatically approve reviews with a **4-star** or **5-star** rating.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_1gz1aco.jpg)

## **Step 12 - Set Bonus for Image Reviews**

Encourage richer feedback by offering bonus coins for photo uploads.
Example: If a text review earns 100 coins, set image reviews to earn **200 coins** (2X).

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_1dzhe8f.jpg)

## **Step 13 - Set Bonus for Video Reviews**

Similarly, you can offer even higher rewards for video submissions.
Example: Video reviews earn **300 coins** (3X).

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_1m4xeop.jpg)

## **Step 14 - Verify on the Customer Side**

Within minutes, your configured bonuses will appear in both:
• The **Widget** (under Ways to Earn)
• The **Dedicated Rewards Page**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_1gecals.jpg)

## **Step 15 - Test and Review**

Before going live, test your setup on your **account** to ensure:
• Rewards trigger correctly after review submission
• Bonus logic applies accurately for image and video uploads

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image15_w691pe.jpg)


## **Wrap-Up: You’ve Set Up Review Rewards!**

Congratulations! 🎉
You’ve successfully configured your **Customer Review Rewards** in Nector.
Here’s what you’ve achieved:
✅ Created point-based review rewards
✅ Enabled monthly reward frequency limits
✅ Added bonus incentives for images and videos
✅ Streamlined auto-approval for top-rated reviews
With review rewards in place, your customers feel valued — and your brand builds trust through authentic feedback. 💚