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# Revert Spent Points On Order

# **Reverting Spend Points Feature**

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The **Revert Spend Points** feature ensures customers receive back any points they used on an order that later gets canceled, refunded, or tagged with specific conditions. This keeps your loyalty system accurate, fair, and aligned with real order outcomes from Shopify or your ecommerce platform.
In this guide, you’ll learn how to configure the feature, set rules using statuses or tags, and apply exceptions when needed.


## **Step 1 - Introduction to the Feature**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_bujg4.jpg)

## **Step 2 - Navigate to the Revert Spend Points Option**

Go to **Features → Orders** to find the **Revert Spend Points** option in your dashboard.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_zvnrzb.jpg)

## **Step 3 - Review Status & Revert Settings**

You’ll see the feature is **already enabled**. From here you can:
• Enable or disable the feature
• Configure **Revert Settings**, which allow points to be returned to a customer’s wallet based on **order status** or **tags** synced from Shopify (or your platform)
💡 *Tip:* Keep this feature enabled to prevent customers from losing points unfairly during canceled or reversed orders.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_16ovid7.jpg)

## **Step 4 - Configure Revert Conditions**

Revert spent coins when specific statuses occur.
**Example:**
• A customer buys a ₹1,000 product
• Uses **200 coins**
• The order gets **cancelled**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_ln7ghl.jpg)

## **Step 5 - Add Tags or Use Skip Revert**

Specify a **tag** that should trigger the coin reversal.
You’ll also see a **Skip Revert** option:
• Use this when you *don’t* want coins to be returned for certain orders
• Add the tag here to exclude those orders
💡 *Example:*
Skip reverting coins for “final sale” or “store credit exchanged” scenarios.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_1cn0d3a.jpg)

## **Step 6 - Apply Exceptions & Save**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1hs2o6e.jpg)

## Step 7 - Feature Ready for Use

###### **Your Revert Spend Points** feature is now fully enabled and operational. Points will automatically revert based on your configured statuses and tags.!
Great job! 🎉 You’ve successfully set up and activated the **Revert Spend Points** feature. Now your loyalty program will:
✅ Automatically return spent coins when orders are canceled or invalid
✅ Use Shopify statuses or tags for precise control
✅ Allow exceptions using Skip Revert
✅ Keep customer wallets accurate and fair