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# Revert Earned Points On Order

# **Revert Earned Points Feature**

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## **Introduction**

The **Revert Earned Points** feature helps you maintain fairness and accuracy in your loyalty program by automatically deducting points when orders are canceled, refunded, or tagged with certain conditions.
This guide walks you through how to access, configure, and understand this feature — ensuring loyalty rewards are always aligned with real customer actions and Shopify order statuses.

### **Step 1 - Navigate to the Revert Earned Points Feature**

Go to **Features → Orders** inside your dashboard to explore the **Revert Earned Points** option.

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1ii2ii.jpg)


### **Step 2 - Open the Configuration Page**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_hyzylb.jpg)

### **Step 3 - Enable or Disable the Feature**

You can choose to disable or keep the feature enabled.
When enabled, the system will:
• Automatically **deduct points** previously awarded
• Trigger deductions when an order is **cancelled**, **refunded**, or meets specific Shopify status conditions
• Optionally **add a tag** to these affected orders

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_y4wrph.jpg)

### **Step 4 - Decide When Points Should Be Reclaimed**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_167buhd.jpg)

### **Step 5 - Completion**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1mxnrre.jpg)

## **Wrap-Up**

You now understand how to:
✅ Access and configure the Revert Earned Points feature
✅ Automatically reclaim points on canceled or refunded orders
✅ Use Shopify statuses or tags to trigger deductions
✅ Keep your loyalty system fair and accurate
This feature ensures your rewards reflect **real customer activity** — maintaining trust, consistency, and balance within your loyalty program. 💚