> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Nector and KwikEngage Integration # **Integrating Nector with Telephant / KwikEngage for WhatsApp Loyalty Messaging** ${frame}[](https://www.youtube.com/embed/RYYxz9Chf0Y) This document explains how to connect Nector with the Telephant / QuickEngage platform so that all loyalty, rewards, and referral communications can be sent via WhatsApp through automated journeys and campaigns. ### **Step 1: Open the Integration Settings in Nector** Navigate to the Integrations section in your Nector dashboard. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_qqtug6.jpg) In the Integrations list, search for **QuickEngage**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_noo2z0.jpg) ### **Step 2: Configure the QuickEngage Integration** Click on **Configure** for the QuickEngage integration. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1cdi9hj.jpg) You will be redirected to the QuickEngage configuration screen where you can set up the channel and connection details. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_1csyrb0.jpg) ### **Step 3: Select Channel and Common Property** Under **Select channel**, choose the channel you want to use. In most cases, this will be **WhatsApp**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image5_119hfsm.jpg) Next, set the **Common property**. This should typically remain as **Mobile** so that communication is mapped to the customer’s mobile number. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_16ot0jd.jpg) Confirm that the **Common property** is set to mobile only. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image7_6c1ex2.jpg) You will also see a field for the **API key**, which you will fetch from the QuickEngage platform. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_hpb7b7.jpg) ### **Step 4: Retrieve the API Key from QuickEngage** Go to the **QuickEngage** platform to find your API key. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image9_12eabnq.jpg) In the left navigation panel, open the **API** section. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_wdzvyg.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_7v12mr.jpg) Copy the displayed **API key**, then return to the Nector dashboard and paste this key into the API key field in the QuickEngage integration settings. Click **Initialize** to complete the integration setup. ### **Step 5: Configure Nector Events to Send Data to Telephant** Once the integration is initialized, you need to configure Nector events so that they send data to Telephant / QuickEngage. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_187u7ev.jpg) Choose the relevant Nector event you want to push, for example, **Wallet Points Rewarded** as an event trigger for a particular journey. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_wl14i4.jpg) Enable options such as **Send data to Telephant** and **Send data via WhatsApp**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_ebolpl.jpg) Map the **template ID** and other variable properties, including: • Variable fields (e.g., amount, brand name) • CTA (Call-To-Action) • Image (if applicable) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image15_r96jhn.jpg) Add all the required properties so that the correct data is passed into the WhatsApp template when it is sent. ### **Step 6: Create a WhatsApp Template in KwikEngage** Before mapping templates in Nector, create the actual WhatsApp template in kwikEngage. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image18_g7wz6u.jpg) Go back to the **kwikEngage** platform and open the **Template Builder** section. Click on **Create Template** and design the template you want to send. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image21_1tni3hn.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image22_1r1lz7l.jpg) In the template, define: • Subject • Template name • Body content • Number of variables (e.g., amount, brand name, redemption URL) You can also add a **CTA** button if needed. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image23_1n8itnp.jpg) Once configured, save the template. You will then see the template listed in the Template Builder. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image24_ij9337.jpg) Submit the template for approval by clicking **Submit this Template**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image25_19agozo.jpg) After the template is approved and visible in the approved list, copy the **template name/ID**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image26_1tb6tpq.jpg) ### **Step 7: Map the Template and Variables in Nector** Return to the Nector dashboard and open the configuration for the **Wallet Points Rewarded** event (or your chosen event). ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image27_1taair6.jpg) Set this event as the trigger so that whenever a customer receives points, a corresponding template will be sent to Telephant via WhatsApp. Enter the **template ID** (copied from QuickEngage) in the template field so that this specific template is used. Map the variables you are using in the template, such as: • Business name • Wallet transaction amount ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image28_1v91x4s.jpg) If your template includes a CTA, you can map a **business URL** or website URL as the CTA link. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image29_1nhlu21.jpg) If you are using an **image**, configure it in Nector using custom properties and map it here as well so the image is sent with the template. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image30_145zono.jpg) Once all mappings are done (template ID, variables, CTA, image), save and create this event configuration. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image31_1wxe2tx.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image32_1etifnr.jpg) ### **Step 8: Activate and Monitor Event Triggers** After the event is created, it will automatically trigger whenever a customer earns points—for example, through reviews, referrals, or loyalty activities. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image33_1ad9zuf.jpg) These events will be sent to the Telephant / QuickEngage dashboard, and the configured WhatsApp messages will be delivered to customers accordingly. You can monitor performance and statistics in Nector, such as how many events have been sent over a selected time frame. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image34_14aewly.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image35_bs6mpu.jpg) This completes the end-to-end integration and event configuration between Nector and Telephant / KwikEngage. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image36_3lq9ux.jpg)](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image37_1ea5uqp.jpg)