> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.nector.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Nector and CleverTap Integration # **CleverTap Integration with Nector for Customer Engagement** ${frame}[](https://www.youtube.com/embed/xOozBpwiqpY) This document explains how to integrate CleverTap with Nector so you can send loyalty, referral, and review-related events from Nector to CleverTap. Once connected, these events can be used in CleverTap journeys to trigger personalized customer communications. ### **Step 1: Open the Integrations Section in Nector** From the Nector dashboard, navigate to the **Integrations** section using the left-hand panel. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image1_1akez1y.jpg) In the Integrations list, search for **CleverTap**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image2_lduy0p.jpg) When you locate CleverTap, click **Configure** to open the configuration screen. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image3_1sf5mjz.jpg) ### **Step 2: Select the Common Property (Unique Identifier)** On the CleverTap configuration screen in Nector, first select the **Common Property**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image4_qdc1li.jpg) This common property is the unique identifier that has already been integrated between CleverTap and Shopify (for example, **customer ID**). ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image6_1alt747.jpg) You may choose **customer ID** or any other identifier that suits your brand’s setup and data model. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image8_54wocc.jpg) ### **Step 3: Enter CleverTap Credentials and Server Prefix** Next, fill in the required CleverTap credentials in Nector: • **Account ID** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image10_utvlq.jpg) • **Private Key** ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image11_8jtypl.jpg) • **Server Prefix** (e.g., IN1 for India) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image12_9c3893.jpg) The server prefix will typically be IN1 if you are using the India data center. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image13_1h3ab0s.jpg) If you are using CleverTap in another region, select the server prefix that matches that region. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image14_1w1x9bm.jpg) ### **Step 4: Retrieve Account ID and Private Key from CleverTap** Open the **CleverTap** platform in a new tab. From the left-hand menu, navigate to **Settings**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image16_1qtdg80.jpg) At the top of the Settings page, you will see the **Project ID** and **Passcode** displayed. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image17_9bxquz.jpg) • **Project ID** corresponds to your **Account ID**. • **Passcode** corresponds to your **Private API Key**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image18_5a1jb.jpg) Copy the **Project ID** and **Passcode** from CleverTap and paste them into the **Account ID** and **Private Key** fields in the Nector CleverTap configuration. Once all details are entered, click **Initialize**. The integration will usually be successfully initialized within about five minutes. ### **Step 5: Create an Event in Nector to Send to CleverTap** After the integration is initialized, in Nector click on **Create Event** to define which Nector events should be sent to CleverTap. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image19_dvl2t9.jpg) Choose the specific event you want to send to CleverTap. For example, you might select an event that occurs whenever a **coupon is created**, so that a notification can be sent to the customer and data can be passed to CleverTap. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image20_1t1wdxj.jpg) Select the **portal** (channel or platform) on which you want this event to be triggered. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image21_17ymlbl.jpg) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image22_12fs0r5.jpg) Once your event configuration is complete, click **Create**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image23_7w6rmh.jpg) After creation, you can view event statistics in Nector, such as number of events sent, opens, clicks, and performance over a selected duration. ### **Step 6: Use Nector Events in CleverTap Journeys** Switch to the CleverTap platform and use the events sent from Nector as triggers in your **Journeys**. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image24_1x88c9s.jpg) Open an existing journey or create a new one. For example, you may have a **cashback credit communication** journey. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image25_c8yty7.jpg) ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image26_ih092a.jpg) Within this journey, you will see an event such as **wallet reward created** that originates from Nector. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image27_18z3g64.jpg) This event acts as the trigger whenever a customer is rewarded with coins in their wallet. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image29_1ghk8oy.jpg) From this trigger, build out the rest of the journey according to your brand’s preferred communication channels and logic (e.g., push notifications, email, SMS). ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image31_1hzilzl.jpg) This completes the integration and usage flow between CleverTap and Nector. ![](https://storage.crisp.chat/users/helpdesk/website/-/d/9/9/4/d9947dc4cf2ed000/image32_sh16r2.jpg)